NHTSA Complaint #10594036 — 2007 LEXUS IS 250

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	10594036
Vehicle	2007 LEXUS IS 250
Component	ENGINE
Date of Incident	September 20, 2012
Date Filed	May 26, 2014
Mileage	45,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

AT START UP, THE CAR RATTLES. AFTER SEVERAL COMPLAINTS TO THE DEALER SEVERAL OTHER "FIXES" HAVE BEEN DONE. ONE FIX WAS TO REPLACE THE PISTON RINGS UNDER RECALL. I HAVE NOW STARTED TO RECORD ALL CAR STARTS WITH A CAMERA. IN DOING SO I WAS ABLE TO GET THE RATTLE ON VIDEO. UPON SHOWING THIS TO MY SERVICE ADVISOR AND HIS SUPERIOR, THEY SAID IT HAD SOMETHING TO DO WITH THE CAM. SEVERAL TIMES BEFORE I WAS TOLD, OH IT IS NO BIG DEAL. A CAM ISSUE IS A VERY BIG DEAL, AND NOW I AM BEING TOLD THAT THE VVT IS CAUSING THE CAM AND CAM SPROCKET TO SHAKE. THIS SHAKING NOT ONLY CREATES THE RATTLE NOISE ON START UP BUT IS A WARNING THAT THE SPROCKET IS FALLING APART. I HAVE 67,000 MILES ON MY CAR AND IT IS A 2007, THEREFORE PUSHING ME CLOSER AND CLOSER TO BEING OUT OF WARRANTY. THE DEALER STATED IT IS $2500 FIX. THESE CARS ARE ALL LEMONS. MORE OF THEM HAVE THE SAME IDENTICAL PROBLEMS, THAN THOSE THAT DON'T HAVE PROBLEMS. I BELIEVE RESEARCH SHOULD BE DONE ON THE IS AS A WHOLE, ESPECIALLY THE MOTORS AS THEY ARE PRONE TO MANY, MANY DEFECTS. I SHOULD NOT HAVE TO PAY FOR POOR ENGINEERING AND POOR QUALITY/FAULTY PARTS. THIS SHOULD BE THE DEALER, CORPORATE, AND THE MANUFACTURERS RESPONSIBILITY. IF I COULD I WOULD SELL THE CAR BACK TO THE DEALER. I PURCHASED THIS CAR USED JUNE 2012 AND WITHIN A FEW WEEKS I HAD PROBLEMS WITH IT, SHOULD HAVE BEEN A TELL TALE SIGN. *TR

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