NHTSA Complaint #10593673 — 2006 CHRYSLER PACIFICA

RUST ISSUE ON FRONT ENGINE CRADLE I AM FROM SOUTH CHARLESTON, WV RESIDENT AND RECENTLY DISCOVERED THROUGH MY DEALERS MECHANIC THAT I HAD A BADLY CORRODED ENGINE CRADLE. WE BOUGHT THE CAR USED AND IT JUST TURNED 100K MILES. DEALER DENIED THE RECALL, THERE IS A SMALL WINDOW OF VEHICLES MANUFACTURED BETWEEN FEB.23, 2004 AND MARCH 31,2004, A PRETTY SMALL WINDOW. A COUPLE OF CALLS TO CHRYSLER CUSTOMER ASSISTANCE HAS FALLEN ON DEAF EARS. THE DEALER AND CHRYSLER ARE NOT BUDGING. IT IS NOT THE MONEY, IT IS THE PRINCIPLE OF A DESIGN PROBLEM THAT CHRYSLER IS NOT FULLY STANDING BEHIND. FOR REFERENCE, THE CHRYSLER WARRANTY BULLETIN IS NO:D-10-34 DATED MARCH 16, 2012. SUBJECT IS LISTED AS (X26) FRONT ENGINE CRADLE EXTENDED WARRANTY 2004-2005 CHRYSLER PACIFICA'S. WE HAVE A 2006 AND HAVE THE SAME ISSUE AND CHRYSLER NEEDS TO RECALL ALL OF THE MODELS AFFECTED! I HAVE 3 CHILDREN AND A WIFE AND WE DEPEND ON THIS VEHICLE. ONLY HAD IT ONE YEAR AND COULDN'T GET IT PASS THE 1ST INSPECTION DUE TO THE RUSTED OUT CRACKED ENGINE CRADLE. MECHANIC STATES IT IS NOT SAFE TO DRIVE!!!! I CANNOT GET ANY EXPLANATION AS TO QUITE WHY THAT IS FROM CHRYSLER DESPITE NUMEROUS CONTACTS WITH THE CUSTOMER CARE PEOPLE FROM CHRYSLER AND/OR DEALERSHIP. APPARENTLY MY BEST HOPE IS THAT IF I PAY FOR THE REPAIR MYSELF I MIGHT GET A REFUND LATER IF CHRYSLER DECIDES TO EXPAND THE GROUP OF COVERED VEHICLES. HELP US PLEASE THANK YOU *TR