NHTSA Complaint #10592771 — 2008 SATURN OUTLOOK

I HAVE AN ISSUE WITH MY 2008 SATURN OUTLOOK. ALL OF THE SUDDEN ONE DAY I WENT TO LEAVE MY DRIVEWAY, PUT THE CAR IN REVERSE AND IT WOULD NOT GO INTO GEAR. IT ALSO BARLEY GOES FORWARD. I HAD PREVIOUSLY HAD PROBLEMS WITH SLOWER THAN NORMAL ACCELERATION AND ROUGH GEAR CHANGE. AFTER DOING EXTENSIVE RESEARCH ON WHAT THE PROBLEM COULD BE I HAVE FOUND NUMEROUS COMPLAINTS OF THE SIMILAR KIND ALL OVER THE INTERNET. IT SEEMS THERE IS A $25 PART CALLED A WAVE PLATE THAT IS DEFECTIVE IN THESE CARS WHICH CAUSES THE TRANSMISSION TO CEASE RESULTING IN THOUSANDS OF DOLLARS OF REPAIRS. AFTER FINDING THIS OUT I CALLED GM CUSTOMER SERVICE AND WAS BOUNCED AROUND QUITE A BIT. THEY ARE AWARE OF THE PROBLEM AND DISCUSSED HELPING FINANCIALLY TO FIX THE ISSUE. THEY ASKED US TO HAVE IT TOWED TO A GM DEALERSHIP SO WE DID JUST THAT. AFTER DOING THAT THEY RENIGGED THEIR OFFER TO HELP US SO THE CAR JUST SAT THERE FOR QUITE A WHILE. I BOUGHT THIS CAR USED IN 2011 WITH 98,000 AND OWNED IT 2 YEARS THEN HAD THIS PROBLEM, NOW AT 126,000. AFTER I BOUGHT IT AND HAD THIS HAPPEN I HAVE FOUND OUT THERE HAVE ALREADY BEEN TRANSMISSION ISSUES WITH THIS CAR. I LOVE THE CAR BUT IT IS A COMPLETE HEADACHE. I AM A SINGLE MOTHER OF THREE KIDS AND DO NOT HAVE $3500 TO SHELL OUT TO GET THIS PROBLEM FIXED AND BELIEVE THAT IT IS SUCH A HUGE ISSUE THAT SOMETHING SHOULD BE DONE AND THESE CARS NEED TO BE RECALLED. MEANWHILE I MAKE A CAR PAYMENT EVERY MONTH FOR A BROKEN DOWN CAR IN MY DRIVEWAY. MY CAR HAS BEEN SITTING FOR ALMOST A YEAR BECAUSE I CAN'T AND ALSO FEEL LIKE I SHOULD SHELL OUT THAT KIND OF $ WHEN GM IS CLEARLY AT FAULT. I ALSO AM AFRAID IF I DO FIX IT THE SAME PROBLEM WILL HAPPEN AGAIN. THIS IS VERY UNSAFE. THEY ARE A TERRIBLE COMPANY WHO DOES NOT STAND BEHIND THEIR PRODUCTS AND LEAVES SO MANY AMERICANS OUT IN THE COLD. WHAT HORRIBLE CUSTOMER SERVICE. *TR