NHTSA Complaint #11229465 — 2008 SATURN OUTLOOK

DEAR NHTSA, PLEASE FIRST REFER TO THIS KNOWN ISSUE: NHTSA ID NUMBER: 10126145 MANUFACTURER COMMUNICATION NUMBER: GCUS-9-2635 14404B ' SPECIAL COVERAGE.BULLETIN. THIS WAS AN OFFER FROM GM TO REPAIR THIS KNOWN DEFECT IF IT OCCURED EITHER BEFORE 120K MILES OR 10 YEARS. MY WIFE'S 2008 SATURN OUTLOOK IS USED FOR KID TRANSPORTATION AND LOCAL TRIPS MOSTLY SO SHE NEVER PUTS ON THAT MUCH MILEAGE. THIS VEHICLE WENT INTO SERVICE IN OR AROUND 10/2008. ON OR AROUND MARCH 1, 2019 HER OUTLOOK BEGAN TO EXPERIENCE ISSUES CONSISTENT WITH THIS GM TSB, FAILURE OF THE 35R WAVE PLATE, A KNOW ISSUE DOCUMENTED BY GM.THE THING WOULD JERK AND SHAKE IN REVERSE, WOULD EITHER FAIL TO SHIFT INTO 3RD OR 5TH OR IF IT DID, WHINE AND SHOW NO ACCELERATION IN THE LEAST. IT HAPPENED ABOUT 10 TIMES, ON LOCAL ROADS AND ON THE HIGHWAY, VERY DANGEROUS. I TOOK THE VEHICLE IN TO OUR LOCAL CHEVY DEALER AND WAS TOLD THAT THE TRANSMISSION WAS SHOT, ONLY 67K MILES AND IT NEEDED TO BE REPLACED. I ASKED THE SERVICE WRITER ABOUT HAVING THE TRANSMISSION REPAIRED RATHER THAN REPLACED. HE REALLY RECOMMENDED A FACTORY REBUILT UNIT. WE WERE LITERALLY 120 DAYS, 4 MONTHS OUTSIDE OF THE WARRANTY COVERAGE PERIOD ON THIS ISSUE. SATURN/GM WOULD NOT BUDGE AND TOLD ME THAT AT SOME POINT I HAD TO OWN THE RESPONSIBILITY OF THE REPAIR! REALLY? ON A KNOW ISSUE THAT WAS OUTLINED IN THE TSB AS, "UPON FAILURE ONLY" SHOULD I BRING MY VEHICLE IN FOR REPAIR. HOW IS THIS FAIR? I HAVE NO IDEA WHAT I EXPECT FROM THE NHTSA, BUT TO SIMPLY KNOW THAT GM SHOULD HAVE HONORED THE REPAIR OR REPLACEMENT, IT WAS ONLY FOUR MONTHS PAST THE CUT OFF AND IT IS A KNOW ISSUE. THANKS FOR LISTENING, I DO PLAN TO FILE A SMALL CLAIMS CASE AND CONTACT ANY AND ALL CONSUMER PROTECTION AGENCIES ABOUT THIS MATTER. (XXXXX) REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).