NHTSA Complaint #10587885 — 2013 CHEVROLET CRUZE

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10587885
Vehicle 2013 CHEVROLET CRUZE
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 27,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

8:30AM ON MY WAY TO GET ON I74 HIGHWAY TO GO TO WORK..ABOUT 2 MINUTES FROM HIGHWAY. PULLED OUT OF KROGER AFTER GETTING GAS. MY CAR MADE A HORRIBLE NOISE AND THEN STOPPED ABRUPTLY. MY ENGINE WAS TILL RUNNING, RADIO ON, LIGHTS ON ETC. THE CAR JUST STOPPED LIKE AS IF YOU HAD SLAMMED THE BREAKS. POLICE OFFICER PARKED BEHIND ME TO MAKE SURE NO CARS HIT ME FROM BEHIND. WE FINALLY PUSHED IT, IN NEUTRAL, INTO KROGER PARKING LOT WHERE I WAITED FOR TOW TRUCK..AWHILE. MY CAR WAS TOWED TO HIRLINGER CHEVROLET DEALERSHIP. THE DEALERSHIP CALLED ME LATER THAT DAY AND TOLD ME MY RIGHT FRONT AXLE HAD BROKEN IN HALF. MEANING THE AXLE WAS NO LONGER ATTACHED TO MY WHEEL...NOW I KNOW WHY THE ABRUPT STOP! IF IT HAD BEEN ANOTHER TWO MINUTES, OR, IF THERE HAD BEEN A CAR BEHIND ME WHEN THIS BROKE, I AND WHOMEVER COULD HAVE BEEN KILLED! THERE WAS NO WARNING..IT JUST STOPPED. HIRLINGER CHEVROLET HAS HAD MY CAR SINCE APRIL 22,2014, DAY OF THE BREAKDOWN, WITH NO EPA ON THE PART TO FIX IT, OR DO SOMETHING! I CALLED GM, THEY TELL ME THERE NO RECALL, BUT, THEY ARE AWARE OF THE PROBLEM!! I WAS TOLD 30% OF THE 2013 CRUZES HAVE THIS POTENTIAL PROBLEM..WHICH COULD HAVE BEEN DISASTER, BUT MINE WAS THE FIRST INCIDENT OF AN ACTUAL BREAKAGE. ARE YOU KIDDING ME?? THEY KNEW OF THE PROBLEM, IVE NEVER RECEIVED A RECALL, AND MY CAR STILL SITS AT THE DEALERSHIP 20 DAYS LATER AND I HAVE NO ANSWERS OF WHEN ITS GETTING FIXED, OR WHAT GM PLANS TO DO!! IN THE MEANTIME, IM MAKING MY CAR PAYMENT, ONSTAR PAYMENT, SIRIUS RADIO PAYMENT, ON A CAR I DON'T KNOW WHEN IS EVER GOING TO GET FIXED. PLUS THEY KNEW OF THIS PROBLEM!! *TR

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