NHTSA Complaint #10587588 — 2006 DODGE RAM 2500

THE TIE ROD ASSEMBLY BROKE WHILE DRIVING AT APPROXIMATELY 25 MPH. I FILED A COMPLAINT WITH YOUR DEPARTMENT IN 2013, COMPLAINT #10507531, BECAUSE CHRYSLER STATED THAT OUR MANUFACTURE DATE WAS NOT INCLUDED IN THE 2006 RECALL. THE RECALL HAS SINCE BEEN EXPANDED TO INCLUDE MY MANUFACTURE DATE. NOW THEY ARE TELLING ME THAT IT IS NOT COVERED BECAUSE THE RECALL IS FOR MOPAR TIE RODS ONLY, AND THAT I WOULD HAVE TO HAVE IT FAIL 2 TIMES FOR IT TO BE COVERED UNDER RECALL. I AM THE 2ND OWNER OF THE TRUCK AND CANNOT VERIFY HOW MANY TIMES THE TIE RODS MAY OR MAY NOT HAVE FAILED PRIOR TO MY PURCHASE. ALSO, SINCE THE REPAIR WAS DONE PRIOR TO NOTIFICATION OR KNOWLEDGE OF THE RECALL, THE FAILED PART WAS NOT KEPT TO SEE THE MANUFACTURER. ALL I DO KNOW IS THAT THE TIE ROD DID FAIL AND THE STEERING WENT COMPLETELY OUT ON THE TRUCK WHILE DRIVING. THIS IS A DIESEL MODEL TRUCK THAT IS GOOD FOR 250,000 TO 350,000 MILES. THIS SHOULD NOT HAVE HAPPENED. CHRYSLER IS DENYING MY CLAIM UNDER THE RECALL AND TOLD ME TO HAVE A NICE DAY. I AM NOT SATISFIED AND DO NOT FEEL THIS IS JUSTIFIABLE. IF THEIR INTENT IS TO BLAME THE NUMEROUS TIE ROD FAILURES ON A PARTICULAR BRAND OF PART, IT DOES NOT EXPLAIN WHY MY TIE ROD FAILED IF IT HAD THEIR PART. I ASK FOR YOUR ASSISTANCE. THE FAILURE SHOULD BE INCLUDED UNDER THE RECALL. *TR