NHTSA Complaint #10587449 — 2002 HYUNDAI SANTA FE SUSPENSION:REAR

Complaint Details

ODI Number	10587449
Vehicle	2002 HYUNDAI SANTA FE
Component	SUSPENSION:REAR
Date of Incident	May 8, 2014
Date Filed	May 9, 2014
Mileage	95,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	IL

Consumer Description

I HAVE A 2002 SANTA FE THAT BROKE ITS REAR LEFT ARM DUE TO RUSTING AND THE LEFT REAR WHEEL IS ALMOST DETACHED. THIS HAPPENED WHILE MY SPOUSE WAS DRIVING ON A BUSY 4 LANE STREET WHERE TRAFFIC TRAVELS AT 45 MPH. THE SUV SWIVELED AND THE DRIVER WAS ABLE TO STRUGGLE TO STOP RIGHT IN THE MIDDLE OF THE ROAD DURING RUSH HOUR. THIS WAS AN EXTREMELY UNSAFE SITUATION. I KNOW THERE WAS A RECALL FOR THIS: NHTSA CAMPAIGN NUMBER: 09V123000 AND I HAVE HAD IT SERVICED AT THE DEALER FOR THIS ISSUE. THEY ONLY ADDED ANTI-CORROSION AND DRILLED SOME HOLES, AS THEY HYUNDAI HAD GIVEN THEM THIS OPTION. I GUESS THIS WAS NOT THE RIGHT SOLUTION. HYUNDAI SHOULD HAVE CHANGED THE ENTIRE ARM, IF THEY KNEW RUST WAS AN ISSUE. I TALKED TO THE DEALER AND THEY MENTIONED THAT THEY HAVE THIS HAPPEN TO OTHER SANTA FES. THE DEALER HAS GRACIOUSLY OFFERED TO WORK WITH HYUNDAI TO GET THIS FIXED. HOWEVER, I THINK HYUNDAI DID NOT HANDLE THE RECALL RIGHT. IF THEY KNEW RUST WAS AN ISSUE, THEY SHOULD HAVE DIRECTED THE DEALERS TO REPLACE THE CONTROL ARMS. I GUESS THEY FIGURED THESE VEHICLES WOULD BE OFF THE ROAD BY THEN. *TR

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