NHTSA Complaint #10357530 — 2002 HYUNDAI SANTA FE

2002 HYUNDAI SANTE FE. CONSUMER WRITES REGARDING A RECALL ISSUE *TGW THE CONSUMER RECEIVED A RECALL NOTICE IN THE MAIL. SHE PLACED A CALL TO THREE DEALERSHIPS TO TRY AND GET THE VEHICLE INSPECTED FOR THE RECALL. ALL THREE DEALERSHIPS COULD INSPECT THE VEHICLE WITHIN A WEEKS TIME FRAME. HOWEVER, THE CONSUMER WAS INFORMED THAT IF THE VEHICLE WAS DEEMED UNSAFE TO DRIVE, THEY WOULD NOT BE ABLE TO FIX THE PROBLEM UNTIL MAY OR JUNE DUE TO THE BACK-UP OF REPAIRS DUE TO THE RECALL. THE CONSUMER INQUIRED ABOUT A LOANER VEHICLE FOR THE TIME THE VEHICLE WOULD BE IN THE SHOP FOR REPAIR AND WAS TOLD HYUNDAI WAS NOT PROVIDING LOANER VEHICLES. THE CONSUMER ALSO LEARNED THE RECALL HAD BEEN EFFECT SINCE JULY 2009 AND SHE WANTED TO KNOW WHY WAS SHE JUST BEING INFORMED. SHE WAS INFORMED THE NOTICES WERE SENT OUT IN WAVES. *JB