NHTSA Complaint #10586345 — 2012 VOLKSWAGEN JETTA

I WENT ON A ROAD TRIP PRIOR TO THIS VISIT, AND HAD A SCARY ISSUE WITH MY CAR WHERE IT HESITATED SEVERAL TIMES WHILE DRIVING, IT WAS HESITATING LIKE IT WAS OUT OF GAS BUT I JUST FILLED IT UP WITH OF COURSE THE RECOMMENDED GAS WHICH IS DIESEL. AFTER A COUPLE OF MINUTES IT STOPPED, WHICH I FOUND TO BE UNUSUAL CAUSE ITS TO NEW TO BE DOING THIS. THEN I STARTED TO HEAR AND NOTICE THAT UNUSUAL NOISE COMING FROM THE FRONT DRIVER SIDE OF MY CAR AGAIN BUT A LITTLE LOUDER THAN BEFORE, IT WAS ANNOYING ME SO BAD. I WAS HEARING A CONSTANT RUMBLING, GRINDING NOISE WHILE DRIVING, THE ROUGHER THE ROAD THE LOUDER THE NOISE, WHEN I HIT A BUMP THE NOISE WENT WITH THE BUMP, THE SMOOTHER THE ROAD IT WAS LESS LOUD BUT STILL THERE. I TOOK IT TO VW AND THEY HAD TOLD ME THEY SCANNED IT AND FOUND NO FAULTS WITH THE HESITATION ISSUE, THAN I TOOK A RIDE WITH A TECHNICIAN WHO DID HEAR THE NOISE I WAS HEARING, THE TECHNICIAN EVEN NOTED IT ON MY PAPERS. WE THEN TOOK OUT A SIMILAR VEHICLE BUT I COULD NOT HEAR THE SAME NOISE, SO THE TECHNICIAN ADVISED ME TO TAKE IT BACK AGAIN IF IT GETS WORSE. I HAD TOLD THE TECHNICIAN IT IS NOT NORMAL, NO NEW CAR SHOULD BE MAKING THESE NOISES. NOT TO MENTION THE PERSON WHO HAD SOLD THE CAR TO ME NEVER THANKED ME FOR THE PURCHASE AS WELL AS TOLD ME TO NEVER TALK TO HIM AGAIN, WHEN ALL I WAS TRYING TO DO WAS TO GET SOME HELP FROM HIM, BUT HE HAD TREATED ME LIKE GARBAGE AND MADE ME FEND FOR MY OWN. ON THIS VISIT THEY HAD SUPPOSEDLY DONE A MULTIPOINT INSPECTION ON MY VEHICLE, AND ONCE AGAIN STATED EVERYTHING TO BE NORMAL, NOTHING STATING ABOUT MY TIRES. *TR