NHTSA Complaint #10586204 — 2013 FORD ESCAPE

*1:THE FIRST TIME EXPERIENCED A PROBLEM, I WAS DRIVING A STRETCH OF LEVEL ROAD, APPROX 40 MPH, AND HEARD A POP SOUND, I CALLED THE FORD DEALERSHIP SERVICE AND I WAS TOLD IF NO WARNING LIGHT CAME ON .. NOT TO WORRY AND JUST LET THEM KNOW IF THE LIGHT COMES ON. IT WAS OKAY TO DRIVE. I ALREADY HAD VERY LOW GAS MILEAGE, BUT WAS INFORMED THAT I NEEDED TO GIVE IT 5-10K MILES TO BREAK IN"... HOWEVER, I SOON NOTICED A DROP IN MILES AFTER POP, BUT WAS CONTINUED TO BE TOLD TO NOT WORRY ABOUT IT.. "NEEDS 5-10K MILES TO BREAK IN" THEN TOLD "IT'S A BIG ENGINE, IT NEEDS UP TO 20K MILES TO BRAKE IN", ETC...). I HAVE TAKEN THE CAR IN SEVERAL TIMES TO BE CHECKED AND THEY KEEP SAYING THAT THEY CHECKED EVERYTHING AND CANNOT FIND ANYTHING WRONG WITH IT. THE MILEAGE CONTINUES TO BE EXTREMELY POOR (CURRENTLY 11.4-15MPG IN CITY AND HWY... ON A REALLY LONG STRAIGHT NON-STOP DRIVE I MIGHT PEAK AT 21MPG- THIS CAR IS SUPPOSE TO GET 22 CITY AND 30 HIGHWAY). LAST YEAR I SPOKE WITH REGIONAL REP AT FORD WHO CONCURRED THAT THE MILEAGE WAS BAD AND SAID THEY WOULD FIND OUT WHAT WAS WRONG AND FIX IT. NO FOLLOW THROUGH ON THEIR PART. SEVERAL ATTEMPTS TO CONTACT RESULTED IN NO CALL BACK. **2: THE OTHER ISSUE IS THE LACK OF PICK UP POWER. THERE IS A DELAY THAT IS A SAFETY CONCERN FOR ME.... AS I HAVE HAD NEAR MISSES AS NOT BEING ABLE TO GET OUT OF THE WAY OF A MERGING TRUCK... BECAUSE THE CAR HESITATES BRIEFLY WHEN YOU PUSH ON THE GAS... THEN LURCHES FORWARD. I GOT THE LARGER ENGINE (2.0L 14 GTDI TITANIUM ECO BOOST) BECAUSE I WANTED TO MAKE SURE THAT I HAD ENOUGH POWER TO MOVE WHEN I NEED TO. THIS HESITATION HAPPENS A LOT. BUT AGAIN, THE DEALER SERVICE DEPT SAY THAT THEY CANNOT REPLICATE IT, NOR FIND ANYTHING WRONG. THE MECHANIC INFORMED ME THAT THE DELAY IS JUST THE WAY ALL THE NEW CARS ARE NOW BECAUSE THE GAS PEDAL GOES THROUGH A RELAY SYSTEM NOW, NOT DIRECTLY CONNECTED TO THE FUEL. *TR