NHTSA Complaint #10586105 — 2014 MAZDA CX-5

VISIBILITY:WINDSHIELD issue reported to NHTSA

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Complaint Details

ODI Number	10586105
Vehicle	2014 MAZDA CX-5
Component	VISIBILITY:WINDSHIELD
Date of Incident	April 14, 2014
Date Filed	May 2, 2014
Mileage	1,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

CAR WAS PARKED AT WORK AND CAME OUTSIDE TO FIND A CRACK DOWN THE MIDDLE OF THE WINDSHIELD FROM THE UPPER FRAME DOWN APPROXIMATELY 16 INCHES AND THEN CURVING BACK UP. I BROUGHT THE VEHICLE TO THE DEALERSHIP TO INSPECT THE CRACK AND WAS TOLD IT WAS CAUSED BY A ROCK BUT THERE WAS NO SIGN OF IMPACT. AT THE TIME OF REPLACEMENT BY SAFELITE, DURING INSPECTION PRIOR TO REMOVAL, I WAS TOLD IT WAS ABSOLUTELY A STRESS FRACTURE AND NOT ROCK DAMAGE, INDICATING A MANUFACTURING DEFECT. THE VEHICLE HAD APPROXIMATELY 1300 MILES ON IT AT TIME OF INCIDENT. THIS IS A FACTORY DEFECT AND MAZDA IS NOT TAKING RESPONSIBILITY FOR THE ISSUE. *TR

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