NHTSA Complaint #10585738 — 2004 PORSCHE CAYENNE S

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10585738
Vehicle	2004 PORSCHE CAYENNE S
Component	POWER TRAIN
Date of Incident	April 26, 2014
Date Filed	April 30, 2014
Mileage	98,490 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

THE PORSCHE CAYENNE IS NOTORIOUS FOR DRIVE / CARDAN SHAFT FAILURES. HAD BAD DRIVE SHAFT NOISES, AND SUBSEQUENT PREMATURE FAILURE, IT WAS A WORN CENTER SUPPORT DAMPENER AND A FAULTY CENTER SUPPORT BEARING. I EXPERIENCED BANGING, BUMPING, GRINDING NOISES FROM MY PORSCHE CAYENNE AND WAS UNAWARE AT THE TIME IT WAS THE DRIVE SHAFT. I HAVE OUTLINED THE NOISES AND CAUSES BELOW: - A CLANKING OR CLUNKING NOISE WHILE ACCELERATING OR FROM DECELERATION TO ACCELERATION AROUND 35TO 40MPH AND WHILE CAYENNE WAS SHIFTING FROM 2ND TO 3RD TO 4TH GEAR. AROUND 5TH AND 6TH GEAR GOING AROUND 50-60 MPH IT STOPPED. IF I KEPT THE RPM UNDER 200 IT SEEMED TO RUN OK, NO ISSUE, BUT IF I PRESSED THE ACCELERATOR HARD OR GUNNED IT, IT WENT HAYWIRE. IT WAS THE RESULT OF A WORN AND DAMAGED DAMPENER OR DIAPHRAGM LOCATED ON THE CENTER SUPPORT BEARING. THIS CONDITION WILL ALLOW FOR THE DRIVE SHAFT TO TRAVEL UP AND DOWN WITH VARIATIONS IN DRIVE LINE TORQUE. THIS MOVEMENT WILL PRODUCE A LOUD CLANKING OR CLUNKING SOUND AND MAKE FOR A VERY UNCOMFORTABLE RIDE. I LATER FOUND OUT THAT THIS CONDITION IS ONE OF THE MOST COMMON FAILURES ON THE CAYENNE DRIVE SHAFT, ALL MODELS 2003 TO 2006. THIS SHOULD BE A RECALL AND FREE FIX BY PORSCHE BECAUSE IT HAS HAPPENED TO SO MANY OF THE VEHICLES AND MODEL YEARS STATED ABOVE! BUT NO, PORSCHE QUOTED ME $2,500 TO FIX IT. NOT FIX THE PROBLEM AREA, THE HARD RUBBER DAMPENER ON THE CENTER SUPPORT SHAFT OF THE POWER TRAIN, WHICH BY THE WAY IS POSSIBLE. NO, PORSCHE WOULD ONLY REPLACE THE ENTIRE POWER TRAIN FOR $2,500. *JS

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