NHTSA Complaint #10585495 — 2002 MERCEDES BENZ E CLASS

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10585495
Vehicle 2002 MERCEDES BENZ E CLASS
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 102,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I REITERATE ....THIS VEHICLE IS A DEATH TRAP! MERCEDES BENZ INSTALLED POWER SEAT CONTROLLERS IN THIS CAR THAT FAIL VERY FREQUENTLY. THIS DESIGN FLAW CAUSES THE UNIT TO RUN POWER SEAT COMPONENTS CONSTANTLY EVEN WHEN THE CAR IS PARKED, KEY REMOVED AND THE CAR IS LOCKED. WITHIN 2-11 HOURS, THE ACTIVITY OF THIS FAULT SEAT CONTROLLER UNIT DRAINS THE CAR BATTERY! WHEN YOU TRY TO JUMP START THE CAR AS PER MERCEDES BENZ OWNERS MANUAL INSTRUCTIONS, THE PROCESS CAUSES THE REAR LEFT SAM (SIGNAL ACQUISITION AND ACTUATOR MODULE DRIVER SIDE) TO LOSE PARTIAL OR FULL MEMORY. THIS AFFECTS A WHOLE HOST OF SYSTEMS INCLUDING FUEL DELIVERY, TAIL & HEAD LIGHTS. ITEMS THAT ARE ESSENTIAL TO OPERATING A VEHICLE ON THE PUBLIC ROADS SAFELY! THE OTHER DAY, APRIL 25TH, 2014, THE FUEL DELIVERY ON MY 2002 MB C32 AMG FAILED SUDDENLY WHILE I WAS ON THE HIGHWAY! THE LOSS OF POWER WAS SO SUDDEN THAT I HAD TO SWERVE OFF THE ROAD AND ONTO THE SHOULDER; HITTING MY HEAD ON THE DRIVERS SIDE WINDOW IN THE PROCESS! HAVING RESEARCHED THIS EXTENSIVELY AND HAVE FOUND THAT THESE ARE KNOWN PROBLEMS SINCE THE INTRODUCTION OF THE CAR IN 2002. INSTEAD OF A VOLUNTARY RECALL, MERCEDES BENZ DID A PATCH JOB OF REPLACING FAULTY SAMS FOR OWNERS STILL UNDER WARRANTY, AND ONLY IN CASES WHERE THE OWNERS COMPLAINED OR HAD THREE OR MORE VISITS TO A MERCEDES BENZ DEALER SERVICE DEPARTMENT. UPDATED 05/05/14 UPDATED 10/27/2014 *JS

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