NHTSA Complaint #10585396 — 2010 HYUNDAI SANTA FE

SINCE PURCHASED NEW IN 2011, VEHICLE HAS STALLED, LOSING POWER WITHOUT WARNING IN 6 SEPARATE INCIDENTS. ROAD SURFACES WERE LEVEL AND SPEEDS RANGED FROM 0-50 MPH. DURING EACH MALFUNCTION, SPEED DECREASED TO 0 MPH OR DID NOT ACCELERATE IF ALREADY AT 0 MPH. LOSS OF SPEED IS ACCOMPANIED BY PRESENCE OF ENGINE, BATTERY, AND OIL INDICATOR LIGHTS. I AM ABLE TO SHIFT FROM DRIVE TO PARK MODE, COMPLETELY TURN OFF ENGINE, AND RESTART IGNITION. VEHICLE APPEARS TO OPERATE NORMALLY AFTER EACH INCIDENT UNTIL NEXT ONE OCCURS. ALL BUT TWO INCIDENTS OCCURRED INTERMITTENTLY MONTHS APART ON METROPOLITAN INTERSTATE HIGHWAYS WITH HEAVY TRAFFIC CONDITIONS. TWO MOST RECENT INCIDENTS OCCURRED ON SAME DAY WITHIN MINUTES OF EACH OTHER. EVERY TIME VEHICLE WAS TAKEN TO AUTHORIZED DEALER FOR EVALUATION, TYPICALLY WITHIN HOUR OF INCIDENT, TECHNICIANS HAVE BEEN UNABLE TO DUPLICATE PROBLEM OR DIAGNOSE MALFUNCTION. CONSEQUENTLY, VEHICLE HAS NOT BEEN REPAIRED. ACCORDING TO 4 AUTHORIZED DEALERS AND HYUNDAI CONSUMER AFFAIRS, TROUBLE CODE IS NECESSARY TO REPAIR MALFUNCTION. TWO AUTHORIZED DEALERS HAVE EVALUATED VEHICLE WITHOUT DIAGNOSING MALFUNCTION. NEITHER HAS BEEN ABLE TO DUPLICATE PROBLEM OR FIND TROUBLE CODE, DESPITE MAINTAINING POSSESSION OF VEHICLE FOR DAYS. BASED ON MY HISTORY OF COMPLAINTS ABOUT SAME SAFETY CONCERN, HOWEVER, TECHLINE ADVISED AUTHORIZED DEALER TO REPLACE ELECTRIC THROTTLE CONTROL MOTOR: PROCEDURE DONE IN OCTOBER 2013, YET STALLING/LOSS OF POWER OCCURRED AGAIN--TWICE--IN APRIL 2014. SPORADICALLY RECURRING MALFUNCTION REMAINS UNRESOLVED. I HAVE TWO SEPARATE CASES FILED WITH HYUNDAI CONSUMER AFFAIRS. VEHICLE IS UNDER WARRANTY, UP-TO-DATE ON MAINTENANCE, AND HAS ACCUMULATED RELATIVELY LOW MILEAGE TO DATE AT APPROXIMATELY 37,000 MILES.**4/16/2014**STALLED/LOST POWER TWICE, 2-3 MINUTES BETWEEN INCIDENTS. TOWED TO AUTHORIZED DEALER; CURRENTLY AWAITING INSTRUCTIONS FROM TECHLINE. *JS