NHTSA Complaint #10585306 — 1999 TOYOTA TACOMA

ON MARCH 26, 2014, I LEARNED BY WORD OF MOUTH ABOUT THE RUST CORROSION PROBLEM WITH TOYOTA TACOMA'S. ON THAT DAY I CONTACTED TOYOTA TO VERIFY THE INFORMATION I RECEIVED. I WAS TOLD BY TOYOTA ABOUT THE "RUST CORROSION PROGRAM" AND THAT MY TACOMA WOULD NEED TO BE INSPECTED AND THAT I HAD UNTIL SEPT. 2014 TO GET THIS COMPLETED, AS THAT IS WHEN THE PROMOTION EXPIRED FOR MY TRUCK. I WAS ALSO TOLD THAT A LETTER NOTIFYING ME WENT OUT IN 2008 AND I WAS PROVIDED THE ADDRESS IT WAS SEND, WHICH WAS NOT THE ADDRESS WHERE MY TRUCK WAS REGISTERED IN 2008. THUS I DID NOT RECEIVE ANY INFORMATION FROM TOYOTA ABOUT THE PROGRAM. ON APRIL 14, 2014, THE FRAME ON MY 1999 TOYOTA TACOMA WAS INSPECTED BY A TOYOTA DEALERSHIP. UPON COMPLETION OF THE INSPECTION, IT WAS DETERMINED THAT MY TACOMA WAS "UNSAFE" TO DRIVE DUE TO A LARGE RUST HOLE ON THE FRAME FROM THE LEFT SIDE OF THE FUEL TANK TO THE REAR OF THE TANK. WHEN I REPORTED THIS INFORMATION TO TOYOTA THEY TOLD ME THAT THE PROMOTION HAD EXPIRED FOR MY TRUCK. I REFERENCED THE INFORMATION THAT I INITIALLY RECEIVED FROM TOYOTA AND THEY INFORMED ME THAT THE INFORMATION THAT I RECEIVED WAS WRONG AND THAT THEY WERE UNABLE TO DO ANYTHING FOR ME. I TOLD THEM THAT I HAD NEVER RECEIVED ANY INFORMATION FROM TOYOTA REGARDING THE RUST ISSUE, SO HOW WOULD I KNOW TO DO ANYTHING. THEY TOLD ME THAT THEY WERE "SORRY" AND THEY COULDN'T DO ANYTHING ABOUT IT. I CONTACTED THE EXECUTIVE OFFICES AND AGAIN WAS TOLD THERE WAS NOTHING THAT COULD BE DONE AND THEY WERE SORRY. SO NOW I HAVE AN UNSAFE TRUCK AND TOYOTA IS NOT WILLING TO DO ANYTHING ABOUT IT. *JS