NHTSA Complaint #10585171 — 2014 CHEVROLET IMPALA SERVICE BRAKES

Complaint Details

ODI Number	10585171
Vehicle	2014 CHEVROLET IMPALA
Component	SERVICE BRAKES
Date of Incident	February 26, 2014
Date Filed	April 27, 2014
Mileage	5,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

WHILE TRAVELING AT HIGHWAY SPEED IN LIGHT BLOWING SNOW, VEHICLE BEGAN TO VIBRATE. VIBRATION WAS EXTREME AND CONSTANT. AFTER CONTACTING TWO CHEVROLET DEALERSHIPS WE WERE ADVISED IT WAS A COMMON PROBLEM WITH SNOW BUILDING UP ON RIMS. WE WERE ADVISED TO POWER WASH THE INSIDE OF THE RIMS. THIS WAS DONE AND THE PROBLEM WAS FIXED. DURING THE APPROXIMATE 800 MILE TRIP IN AND OUT OF SNOW THIS HAD TO BE DONE TWICE. CHEVROLET WAS CONTACTED AND WE WERE ADVISED THERE WAS NOTHING THEY COULD DO. THE VIBRATION BECOMES VIOLENT ENOUGH THAT HIGHWAY SPEEDS ARE NOT OBTAINABLE AND THE VEHICLE IS HARD TO CONTROL. THIS FORCED US TO TRAVEL BELOW THE POSTED MINIMUM FREEWAY SPEED UNTIL AN EXIT WITH A POWER WASH AVAILABLE. *TR

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