NHTSA Complaint #10585078 — 2003 FORD EXPLORER

ON FEBRUARY 18TH I NOTICED A CRACK IN THE REAR GLASS LIFT GATE MOLDING OTHERWISE KNOWN AS THE REAR APPLIQUE. AFTER A GOOGLE SEARCH I REALIZED THIS IS KNOWN DEFECT THAT FORD MOTOR CO. DOES NOT RECOGNIZE OFFICIALLY. THERE IS A CLASS ACTION LAWSUIT REGARDING THIS DEFECT. ON APRIL 25TH 2014 I OPENED THE REAR GLASS LIFT GATE TO GET SOMETHING OUT OF THE REAR CARGO AREA. UPON CLOSING THE GLASS LIFT GATE THE ENTIRE WINDOW SHATTERED INTO MANY PIECES AND ACTUALLY PUT THREE CUTS ON MY ARM. I HAVE LOOKED INTO THIS ONLINE AND FOUND MANY OWNERS OF THE 2002-2005 FORD EXPLORER'S, MERCURY MOUNTAINEER'S AND LINCOLN AVIATOR'S ALL HAD THIS CRACKING OF THE REAR APPLIQUE. ALSO FOUND OUT WHETHER OR NOT A CRACK WAS VISIBLE MANY PEOPLE HAD THE REAR GLASS SHATTER UPON THEM WHILE CLOSING THE GLASS LIFT GATE. RIGHT NOW I MUST PAY FOR THE ENTIRE REPAIR OUT OF POCKET, INSURANCE DOESN'T COVER IT SINCE THEY SAY I HAVE A $1000.00 DEDUCTIBLE. THE COST FOR THE GLASS WAS QUOTED AT $495.25 PLUS TAX. I ALSO WILL HAVE TO REPLACE THE REAR APPLIQUE WHICH COVERS A PORTION OF THE GLASS WINDOW AT AN ADDITIONAL COST. NOT SURE WHY THIS IS NOT COVERED BY FORD SINCE THE WINDOW SHATTERING CAN CAUSE INJURY AND THEREFORE SHOULD BE CLASSIFIED AS A HUGE SAFETY ISSUE. I WILL GET THIS FIXED AND KEEP MY RECEIPTS FOR ALL REPAIRS AND HOPE ALL OWNERS OF THE VEHICLES LISTED ABOVE GET SOME SORT OF REIMBURSEMENT. *TR