NHTSA Complaint #10584784 — 2014 KEYSTONE MONTANA MOUNTAINEER

VISITING IN HOUSTON, TX. 2013 CHRISTMAS HOLIDAYS I WAS CLEANING INSIDE RV MOUNTAINEERS BASEMENT. I NOTICED ONE OF THE (THAT WAS IN VISION) ALUMINUM FLOOR JOISTS WAS SAWED PART OF THE WAY INTO. THIS FLOOR JOISTS THAT WAS SAWED PART OF THE WAY INTO IS NEXT TO A VERTICAL PLUMBING PIPE. PLUMBING INSTALLER MAY HAVE SAWED THIS FLOOR JOISTS. I LATER EMAILED A CONSUMER REP. AT KEYSTONE RV ASKING IF THE SAWED ALUMINUM FLOOR JOISTS WOULD CAUSE STRUCTURAL INTEGRITY OR DECREASE THE RV VALUE. HE WOULD NOT RETURN THIS EMAIL. I HAVE RELENTLESSLY CONTACTED KEYSTONE RV MFG ABOUT PROBLEMS WITH THIS RV. TECH MGR FOR KEYSTONE WHO I MET IN TX HAS TOLD ME TWO TIMES IF I DIDN'T AGREE TO HIS TERMS HE WOULD NOT AUTHORIZE ANY WARRANTY WORK TO BE PERFORMED ON MY RV. ON 3 OCCASIONS WE HAVE TALKED ABOUT HOW WE COULD ADDRESS WARRANTY ISSUES ON MY RV. HE STILL REFUSES WARRANTY WORK ON MY RV. I AM BACK IN OREGON AND ONE OF THE OWNER'S OF THE SELLING DEALER EMAILED ME KEYSTONE WOULD WORK DIRECTLY WITH ME. I STILL CAN'T GET WARRANTY WORK PERFORMED. TECH MGR AND I RECENTLY TALKED ON THE PHONE AND HE ASKED I BELIEVE WOULD I SELL MY RV BACK TO KEYSTONE? I COULD NOT THINK FAST ENOUGH FOR I AM MENTALITY EXHAUSTED AFTER WRITING A 126 PAGE COMPLAINT LETTER TO KEYSTONE HOPING TO RESOLVE WARRANTY ISSUES. EACH COMPLAINT HAS A PHOTO AND A NFPA CODE NUMBER. NOTE PLEASE. I HAVE PREVIOUSLY REQUESTED MY FUNDS BACK FROM SELLING DEALER AND WAS REFUSED. WHEN TECH MGR. ASKED IF I WOULD SELL THE RV BACK MY WIFE SAID TELL HIM WE LIVE IN THIS. TECH MGR. SAID THEY WOULD NOT BUILD ME ANOTHER RV BECAUSE I LOOK TO THOROUGHLY AT RV'S. I INFORMED TECH MGR. I RESEARCHED OVER 1,000 HR JUST TO GET IN A POSITION TO SPEAK THIS OFTEN AND THAT I WOULD TRADE MY RV FOR AN ALPINE FOR I WAS TOLD ITS BETTER BUILT & 1 1/2 BATH. HE AGREED TO TRADE BUT 1ST TALK WITH HIS BOSS. NEXT CALL HE SAID I HAD TO PAY SOME MONEY. *TR