NHTSA Complaint #10584783 — 2014 KEYSTONE MONTANA MOUNTAINEER

FOLLOWING INSTRUCTIONS IN RV OWNERS MANUAL I CHECKED LUG NUT TORQUE AT SELLING DEALER. TORQUE WAS TOO HIGH. LATER SERVICE TECHNICIAN REPLACED THE FOUR WHEEL HUBS. SELLING DEALER SERVICE MANAGER REFUSED TO REPLACE BEARING CUPS AND BEARINGS IN MATCHED SETS. I CALLED DEXTER ASKING HELP. DEXTER SHOWED ME IN THE WEBSITE REPLACING SETS IS RECOMMENDED. THIS WAS BEFORE WE LEFT OREGON TO TEXAS FOR THE HOLIDAYS. I HAVE EMAILED NUMEROUS COMPANIES ASKING INFORMATION ABOUT MATCHED SETS. EACH COMPANY AGREED MATCHED BEARING CUPS AND BEARING ARE TO BE REPLACED IN MATCHED SETS. THE SERVICE MANAGER STILL REFUSES TO INSTALL MATCHED SETS. AFTER RETURNING FROM OREGON I READ THE DEXTER AXLE BOOK THAT CAME WITH MY RV. I READ IN DEXTERS BOOK INSTALLING MATCHING SETS IS REQUIRED AND EMAILED THIS TO THE SERVICE MANAGER. VISITING HIM THE OTHER DAY IN HIS OFFICE HE STATED THE SELLING DEALER DOES NOT INSTALL BEARING CUPS AND BEARING IN MATCHED SETS AND HE WILL NOT INSTALL MATCHED SETS IN MY RV. ANOTHER BOOKLET THAT CAME WITH MY RV IS A BOOKLET FROM CLI. CLI REQUIRES MATCHED SETS TO BE INSTALLED AND AGAIN THE SERVICE MANAGER REFUSED TO INSTALL PER MANUFACTURERS REQUIREMENTS. WHAT CAN I DO? *TR