NHTSA Complaint #10584238 — 2005 CHRYSLER PACIFICA

WHILE HAVING WORK DONE, IT WAS DISCOVERED THAT THE SUB FRAME ON MY VEHICLE IS ROTTED RIGHT THROUGH. I WAS TOLD NOT TO DRIVE IN THIS CONDITION AS IT IS VERY DANGEROUS. THE DEALER I BOUGHT THE CAR FROM WILL NOT TAKE ANY RESPONSIBILITY CLAIMING IT WAS SOLD AS-IS. I FOUND A MULTITUDE OF INFORMATION ON THE INTERNET STATING THAT THIS IS A KNOWN ISSUE WITH THIS YEAR AND MODEL VEHICLE. I CONTACTED THE CHRYSLER CORPORATION AND THEY REFUSE TO DO ANYTHING TO FIX THE PROBLEM. THEY CLAIM THE ONLY VEHICLES THEY WILL FIX WERE MANUFACTURED BETWEEN FEBRUARY AND MARCH OF 2004 AND MY VEHICLE WAS MANUFACTURED IN NOVEMBER OF 2004. THIS IS THE SAME PROBLEM THEY ARE AWARE OF REGARDLESS OF WHEN THE VEHICLE WAS MANUFACTURED. IT IS A DEFECTIVE PART THAT CAN CAUSE THE ENGINE TO FALL OUT OF THE CAR IF IT SHOULD BREAK WHILE DRIVING AND CAN POTENTIALLY CAUSE A FATAL CRASH. IF THEY ARE TAKING RESPONSIBILITY FOR SOME CARS WITH THIS PROBLEM, THEY SHOULD TAKE RESPONSIBILITY FOR ALL CARS HAVING THE EXACT SAME ISSUE. BECAUSE YOUR ORGANIZATION HAS NOT FORCED THEM TO DO A RECALL, THEY ARE TURNING AWAY CONSUMERS. THIS ISSUE NEEDS TO BE ADDRESSED AND BECAUSE THE CAUSE IS THEIR DEFECTIVE PART, THEY NEED TO BE RESPONSIBLE TO REPLACE THE FRAME ON MY CAR. *TR