NHTSA Complaint #10583787 — 2013 TOYOTA COROLLA

2003 TOYOTA COROLLA. CONSUMER WRITES IN REGARDS TO SUPPLEMENT RESTRAINT SYSTEM AND ELECTRONIC CONTROL MODULE RECALLS. *SMD THE CONSUMER BELIEVED THE REPAIR SHOP AND TOYOTA MOTOR COMPANY, FAILED TO REMEDY 2 A SAFETY RECALLS ON HER VEHICLE. THE CONSUMER TOOK HER VEHICLE TO THE REPAIR SHOP, WHEN SHE RETRIEVED HER VEHICLE, SHE WAS INFORMED ONE OF THE RECALLS COULD NOT BE COMPLETED BECAUSE THE TECHNICIAN WAS ILL, AND SHE WOULD HAVE TO MAKE ANOTHER APPOINTMENT. SHE MADE ANOTHER APPOINTMENT, AND WHEN SHE RETURNED TO GET THE VEHICLE, SHE WAS INFORMED AGAIN, THE ONLY TECH, WHO COULD PERFORM THE RECALL, DID NOT COME IN. SHE MADE ANOTHER APPOINTMENT. HOWEVER, SHE RECEIVED CALL SAYING NOT TO COME IN, BECAUSE THE TECHNICIAN WAS ABSENT AGAIN. THE CONSUMER CALLED ANOTHER DEALER, AND ACCORDING TO THEIR COMPUTER, BOTH RECALLS HAD BEEN PERFORMED. *JB