NHTSA Complaint #10583750 — 2007 FORD EXPLORER

DRIVERS SEAT MOVED BACK AND FORTH AND INTERIOR LIGHTS CAME ON WHILE DRIVING AT VARIOUS SPEEDS, INCLUDING HIGHWAY SPEEDS. FIRST OCCURRENCE AT 40000MI. STARTED OUT HAPPENING ONLY OCCASIONALLY, THEN BEGAN MORE FREQUENTLY. NOTICED SOMETIMES OCCURRED WHEN GOING OVER A BUMP. FINALLY ABLE TO RECREATE THE EVENT AT FORD WITH ENGINE RUNNING IN PARK BY TOUCHING THE KEYS. KEYS ARE A STANDARD KEY SET, NOT A HEAVY RING OF KEYS. FORD REPAIR NOTES: CONFIRMED COMPLAINT - RAN ELECTRICAL TEST - NO CODES STORED - CHECKED ALL GROUNDS AND CONNECTIONS - CONTACTED TECHLINE - RAN DIAGNOSTICS PER TECHLINE - FOUND INTERNAL FAILURE IN IGNITION SWITCH DUE TO WORN PUSH PIN - REMOVED AND REPLACED IGNITION SWITCH AND RETESTED PART REPLACED 1 AU5Z*11582*B CYLINDER IGNITION REPAIR SOLVED THE ISSUE. MADE AT 61000MI THE FIRST FORD I WENT TO FOR THIS PROBLEM WAS IN SEVIERVILLE, TN. I PAID FOR DIAGNOSTICS, BUT NO CODES. I EXPRESSED CONCERN THAT THE PROBLEM WAS RELATED TO THE IGNITION SINCE I HAD SEEN A SIMILAR RECALL ON GM VEHICLES. FORD SAID WOULD CHARGE LABOR TIME TO RECREATE THE PROBLEM. I WAS THEN ABLE TO RECREATE PROBLEM IN LOT BY TOUCHING KEYS. I ALERTED SERVICE DESK AND WAITED 20 MIN WITH ENGINE RUNNING FOR A TECHNICIAN TO COME AND WITNESS THE PROBLEM. THEY FINALLY SENT THE GIRL THAT WORKS THE SERVICE COUNTER WHO SAID TURN IT OFF AND WE WILL PULL IT INTO THE BAY AND HAVE A TECHNICIAN TRY TO RECREATE IT IN THE MORNING, CONFIRMING THEY WOULD CHARGE LABOR TIME TO RECREATE THE PROBLEM. SHE WAS VERY RUDE AND TOLD ME NO TECHNICIAN WAS GOING TO COME OUT AND THAT I COULD LEAVE THE CAR OR NOT, THEN STORMED INSIDE. I LEFT WITHOUT THE PROBLEM RESOLVED AND MADE AN APPT. AT THE NEXT CLOSEST DEALERSHIP 40 MILES AWAY NEWPORT, TN. I WAS ABLE TO RECREATE THE PROBLEM FOR THE TECHNICIAN AT THE NEWPORT DEALERSHIP. THEY WERE VERY NICE AND PROFESSIONAL AND PERFORMED THE IGNITION REPAIR QUICKLY. *TR