NHTSA Complaint #10583572 — 2011 FORD FIESTA

I HAD A 2011 FORD FIESTA, I HAVE BEEN EXPERIENCING A JERKING/LUNGING MOTION WHEN THE TRANSMISSION DOWNSHIFTS FROM TIME TO TIME. I HAVE ALMOST BEEN IN AN ACCIDENT TWICE BECAUSE OF THIS WITH MY 8 YEAR OLD DAUGHTER AND GIRL SCOUTS IN THE CAR. I TOOK THE VEHICLE IN FOR SERVICE AND HAVE INFORMED THEIR SERVICE DEPT. /MECHANIC OF THE ISSUE. THEY ASSURED ME THAT NOTHING WAS WRONG AND THE VEHICLES COMPUTER IS ADJUSTING TO HOW I DRIVE THE CAR AND THAT IS WHY IT IS DOING THIS. THEY REPLACED THE CLUTCH AND REPROGRAMMED MY CAR OVER FOUR TIMES? I HAVE DONE A LITTLE RESEARCH AND FOUND THIS WEBSITES AFTER WEBSITE WITH PEOPLE WITH OTHER COMPLAINTS SIMILAR TO MINE. I CALLED FORD MOTOR COMPANY AND FILED A FORMAL COMPLAINT. IT TOOK A WEEK FOR SOMEONE TO CALL BE BACK AND I WAS TOLD THE CAR WAS FINE. I TRIED TO CALL BACK, BUT YOU ONLY GET TO THE CALL CENTER AND NO FURTHER. I WAS REFUSED TO BE TRANSFERRED TO A MANAGER AND WAS TOLD THAT WAS THAT?S THE WAY THE CAR WAS DESIGNED TO DRIVE. I WAS OFFERED A DISCOUNT THE X PLAN TO TRADE IN MY CAR FOR ANOTHER BUT THAT WOULD NOT HELP. WHEN DEALING WITH THE DEALERSHIP THE SERVICE MANAGER SAID I AM SORRY I CAN'T HELP YOU ANYMORE. WE GET AT LEAST 6 CALLS A DAY ABOUT THE SAME PROBLEM BUT UNTIL FORD DOES SOMETHING THERE IS NOTHING WE CAN DO. I WORK WITH THREE OTHER WOMEN THAT ALSO HAVE HAD THE SAME PROBLEM WITH THEIR CARS. TWO OF US HAD TO TRADE OUR CARS BECAUSE WE FELT SO UN-SAFE IN THE CARS. *TR