NHTSA Complaint #10583560 — 2007 TOYOTA CAMRY

MY HUSBAND AND I OWN A 2007 TOYOTA CAMRY WHICH WE PURCHASED IN 2007 FROM MIKE ERDMAN TOYOTA IN MERRITT ISLAND, FL. IN 2009, WHILE CLEANING THE DASHBOARD WITH A DAMP CLOTH WITH WATER, I NOTICED THE TOP OF THE DASHBOARD WAS GUMMY AND STICKY. I GOOGLED INFORMATION ON THIS IN 2009, BUT THERE WASN'T A LOT OF INFORMATION ON IT BACK THEN. SINCE THEN, MY DASHBOARD HAD GOTTEN WORSE AND THERE IS A GLARE ON MY WINDSHIELD THAT MAKES IT VERY DANGEROUS TO DRIVE. ON APRIL 17, 2014, I CALLED MIKE ERDMAN TOYOTA WHERE WE PURCHASED THE CAR AND THE SERVICE AREA REPRESENTATIVE, [XXX] TOLD ME THAT THEY ARE AWARE OF THE PROBLEM BUT THEY WERE INFORMED BY TOYOTA THAT ONLY CUSTOMERS THAT HAVE BEEN "LOYAL" CUSTOMERS WHO HAVE HAD THEIR MAINTENANCE AND SERVICE WORK DONE AT THE DEALERSHIP WOULD HAVE THE PROBLEM FIXED. I WAS APPALLED THAT SHE WOULD SAY THAT TO ME. I TOLD HER THAT I GO WHERE I WANT TO GO TO GET MY CAR SERVICED AND I FELT THAT WHAT SHE JUST SAID TO ME WAS LIKE BLACKMAIL. I ASKED TO SPEAK WITH A MANAGER BUT SHE SAID SHE WOULD TALK TO HIM. SHE CALLED ME BACK THE SAME DAY AND SAID THE MANAGER WOULD GIVE ME AN ANSWER TOMORROW (4/18/14). BY 5:00 ON 4/18/14 WHEN I DIDN'T GET A CALL BACK, I CALLED [XXX]. SHE SAID HER BOSS SAID THE COST OF THE JOB WOULD BE $1,652. AND THAT THEY WOULD GIVE ME 20% OFF ($330.). I SAID WHY WOULD I HAVE TO PAY ANYTHING FOR A DEFECTIVE PART? SHE SAID SHE DIDN'T KNOW IF IT WAS DEFECTIVE. I SAID IT IS. ALL SHE HAD TO DO IS GOOGLE TOYOTA CAMRY STICKY DASHBOARDS AND SHE WILL COME UP WITH A WHOLE LOT OF PEOPLE WITH THE SAME EXACT PROBLEM. SHE SAID SHE DOESN'T BELIEVE EVERYTHING SHE READS ON THE INTERNET. SHE ADMITTED TO ME THE DAY BEFORE THAT THERE WAS INDEED A PROBLEM. I INFORMED HER I WAS GOING TO GET IN TOUCH WITH TOYOTA AND SHE SAID "FINE". INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR