NHTSA Complaint #11245120 — 2007 TOYOTA CAMRY

FORM #2 REQUEST #215013 CHAT TRANSCRIPT (E-MAIL) ...?.FOR REPLACEMENT UNDER A RECALL PROGRAM BUT WAS TOLD THE RECALL HAS EXPIRED". ANOTHER CONSUMER POSTED AUG 8 2019 "DEFECT OF THE DASHBOARD FOR THE 2007 AVALON GULF SPECS [XXX] TO BE CHANGED. ONE EMPLOYEE TOLD ME THAT THEY WOULD NOT BE CHANGED BECAUSE THEY DID NOT CONTACT ME AND WHEN I WAS NOT CONVINCED BY HIS ANSWER, ANOTHER EMPLOYEE CAME TO ME AND SAID THAT THE OFFER OF REPLACEMENT HAD ENDED AND ALSO THEY ARE NOT CALLING TO BE REPLACED BUT THE CUSTOMER WHO GOES TO THEM TO CLAIM THE REPLACEMENT IS APPROVED AFTER CONSULTING THE MAIN COMPANY". MY 2007 CAMRY HAS APPROXIMATELY 57,000 MI. I OWNED A 2ND VEHICLE UNTIL IT WAS DONATED MAY 2015. "EVERYTIME" I GO IN FOR SERVICE MAINTENANCE, BECAUSE OF LOW MI AND EXCELLENT INTERIOR AND EXTERIOR, I AM APPROACHED BY A SALESMAN TO PURCHASE MY VEHICLE. I HAVE OWNED TOYOTA CAMRY'S SINCE 1989. WHERE IS THE INTEGRITY, ETHICS, LOYALTY, RESPECT, SAFETY AND COMPASSION FOR CONSUMERS? HOW IN GOD'S NAME IS IT LEGAL TO SELL A VEHICLE TO A CONSUMER WITH A KNOWN DEFECT? HOW IN GOOD CONSCIENCE CAN A DEALER, SALESMAN SELL A VEHICLE WITH A KNOWN DEFECT WITH POTENTIAL HAZARD TO THE CONSUMER'S SAFETY? I NEVER THOUGHT TOYOTA MOTOR CORP WOULD BE IN THE SAME CATEGORY AS ALL OF THE MANUFACTURERS WHICH HAVE HISTORICALLY DECEIVED CONSUMERS. TOYOTA MADE PROMISES WITH A DASHBOARD WARRANTY PROGRAM THAT WAS CREATED AFTER TWO CLASS ACTION LAWSUITS WERE FILED IN 2014. THE AUTOMAKER CONCEDES THE DASHBOARDS CAN MELT BUT SAYS THE PROBLEM IS ONLY A COSMETIC ISSUE, NOT A SAFETY ISSUE, HENCE THE REASON NO OFFICIAL RECALL HAS BEEN ORDERED. ACCORDING TO THE LAWSUIT, TOYOTA WON'T BE ABLE TO REPAIR ALL THE VEHICLES WITHIN THE 10-YEAR TIME LIMIT OF THE SECONDARY COVERAGE WARRANTY ENHANCEMENT. PRIMARY COVERAGE OF THE WARRANTY PROGRAM EXPIRED ON MAY 31, 2017. THE LAWSUIT...?.FORM #3 TO FOLLOW INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR