NHTSA Complaint #10583438 — 2012 FORD EXPLORER

THIS IS THE SECOND INCIDENT WITH THE STEERING ASSEMBLY. IN AUGUST OF 2012 MY POWER STEERING FAILED AND THE STEERING ASSEMBLY WAS REPLACED AFTER A TWO MONTH WAIT FOR PARTS. (FIRST CLUE THERE WAS A SERIOUS PROBLEM) IT WAS REPAIRED AND 6 MONTHS LATER IT HAS FAILED AGAIN. I AM A POLICE OFFICER AND WE HAVE PURCHASED FORD EXPLORERS AS PATROL VEHICLE. I HAVE WRITTEN A LETTER TO THE POLICE ASSOCIATION WITH MY CONCERNS ABOUT OFFICER SAFETY ISSUE. WHEN IS NHTSA GOING TO STEP UP TO THE PLATE AND RECOGNIZE THE SERIOUS SAFETY ISSUES WITH THIS FLAW. THIS PROBLEM COULD HAVE BEEN BURIED YEARS AGO, BUT WITH SOCIAL MEDIA THE PROBLEM IS EXPOSED. YOUR CREDIBILITY AS AN INVESTIGATIVE BODY IS CERTAINLY AT QUESTION. THE FACT RECALLS WERE FORCED ON TOYOTA AND YOU BLATANTLY IGNORE THE ISSUES WITH FORD IS AN INTEGRITY ISSUE WITH YOUR ABILITIES TO BE IMPARTIAL. MY NEIGHBORS LOST A 4 YEAR OLD SON IN THE OLD CHRYSLER MINI VAN ISSUES WITH THE REAR LATCH PROBLEM. IT WAS UNCOVERED THAT CHRYSLER WAS AWARE OF THIS PROBLEM AND WAS EXPOSED BY THE MEDIA. DEALING WITH FORD HEAD OFFICE GIVES ME THE IMPRESSION THAT THEY ARE NOT CONCERNED ABOUT CUSTOMER SAFETY OR MY CONCERNS. I WONDER HOW THEY WERE SO EMPOWERED. THERE ARE MANY ARTICLES SINCE 2012 ABOUT NHTSA INVESTIGATING THIS ISSUE. INFLUENCED BY CORPORATE POWER OR AN INEPT INVESTIGATIVE BODY. I THINK BOTH. *TR