NHTSA Complaint #10583161 — 2008 FORD ESCAPE

I WAS DRIVING ON THE INTERSTATE AND LOST STEERING! BY THE GRACE OF GOD I WAS NOT KILLED BY A TRACTOR TRAILER THAT WAS NEXT TO ME. MY HUSBAND GRABBED THE WHEEL AS IT WAS LOCKED AND WE BARELY MADE IT TO THE SIDE OF THE ROAD. HAD IT TOWED TO FORD. THEY SAID THERE WAS A TSB AND THEY THOUGHT IT HAD A BAD SENSOR. THAT WASN'T THE PROBLEM. AFTER TWO WEEKS OF HAVING THE CAR, THEY REPLACED THE STEERING COLUMN. I PAID THE $2,000. BILL BUT DON'T THINK I SHOULD HAVE TO AS FORD SHOULD BE RECALLING THESE VEHICLES! THERE ARE MANY INSTANCES OF THE SAME SITUATION PEOPLE HAVE HAD THAT I FOUND ONLINE. LOCALLY I COMPLAINED, AND THE FORD REGIONAL OFFICE DENIED MY REQUEST. I WROTE TO FORD'S PRESIDENT AND DID NOT GET A REPLY. IF I HAD DIED AND IT GOT INTO THE NEWS, THEY WOULD STEP UP, BUT I AM SURE THEY ARE ASSESSING WHICH WOULD HAVE MORE FINANCIAL IMPACT ON THEM. IT IS CLEAR THEY DO NOT CARE ABOUT THEIR CUSTOMERS LIVES. INSTEAD OF RECALLING, THEY ARE STAYING MUM. WHAT A SHAME AND A REFECTION ON THE COMPANY. *TT