NHTSA Complaint #10583097 — 2008 SATURN VUE

WEBASTO HOLLANDIA 600 SUN ROOF COMPLETELY DETACHED FROM THE CAR WHILE DRIVING ON THE PA TURNPIKE. I AM THE ORIGINAL OWNER OF THE CAR AND IT WAS INSTALLED PRIOR TO MY PICKING IT UP AT THE FAULKNER DEALERSHIP, SATURN OF JENKINTOWN. THE ROOF WAS INSTALLED BY.RSC RESTYLING IN LEVITTOWN, PA. I TOOK THE CAR TO FAULKNER GM IN TREVOSE, PA FOR REPAIRS AND CONTACTED MY AUTO INSURANCE COMPANY. A FEW DAYS LATER I FOUND OUT THAT THE SUN ROOF MANUFACTURER HAD ISSUED A RECALL NOTICE FOR THIS EXACT PROBLEM. THE SUN ROOF WAS REPLACED AT RSC AND I ATTEMPTED TO FIND OUT WHY I WAS NEVER NOTIFIED OF THE RECALL. FAULKNER GM WASN'T AWARE OF THE RECALL NOTICE. I CONTACTED THE OWNER OF RSC RESTYLING, [XXX}, WHO TOLD ME THAT THE VEHICLE ID NUMBERS OF CARS THAT HAD THESE ROOFS INSTALLED WERE FORWARDED TO THE MANUFACTURER. THE MANUFACTURER'S REPS CLAIMED THAT MY VIN WAS NEVER PROVIDED TO THEM. THEREFORE NOBODY WAS RESPONSIBLE FOR THE CIRCUMSTANCES THAT COULD HAVE EASILY RESULTED IN A CATASTROPHE. A DEFECT MIGHT APPLY TO A WATER LEAK, NOISE, VIBRATION, FAULTY OPERATION. THIS "DEFECT" IS MORE APTLY DEFINED AS RISKING A CATASTROPHE. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT