NHTSA Complaint #10582883 — 2003 HONDA ACCORD

MY WIFE WAS DRIVING HER 2003 ACCORD COUPE TO WORK TODAY IN HEAVY RAIN. ALL OF A SUDDEN THE WIPERS DID NOT WORK. MY WIFE TRIED TO ADJUST THE SPEED FROM HIGH TO LOW AND THEN INTERMITTENT BUT NO LUCK. BY THE GRACE OF GOD, SHE DID GET TO WORK SAFELY. I CALLED HONDA US AND SPOKE TO [XXX]. I WAS TOLD THAT THERE WAS A RECALL FOR THE WIPER MOTOR ON THE 4 DOOR ACCORD, BUT NOT THE COUPE ABOUT THE ISSUE. I ASKED TO SPEAK TO A SUPERVISOR IN HONDA CUSTOMER SERVICE BUT I WAS TOLD THAT THERE WAS NO SUPERVISOR AVAILABLE AND THAT SOMEONE WILL CALL ME WITHIN 24 HOURS. I WOULD LIKE HONDA TO FIX THE ISSUE. I WENT ON HONDA FORUMS AND A LOT OF PEOPLE HAVE COMPLAINED ABOUT THE EXACT SAME PROBLEM WITH NO POSSIBLE SOLUTION. MY QUESTION IS WHY IS THE COUPE MODEL EXCLUDED FROM THE RECALL? IF THERE'S A DIFFERENT MOTOR USED, WHY WASN'T THE REPRESENTATIVE MORE INFORMATIVE ABOUT THE SITUATION? IT SOUNDED LIKE THE REPRESENTATIVE WAS IN A HURRY TO GET ME OFF THE PHONE. MY WIFE'S SAFETY IS OFF PARAMOUNT IMPORTANCE AND I NEED A RESOLUTION ON THIS MATTER AS SOON AS POSSIBLE BECAUSE WE'RE EXPECTED TO HAVE MORE HEAVY RAIN OVER THE NEXT FEW WEEKS. THANK YOU. 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *TT