NHTSA Complaint #10582827 — 2011 FORD FUSION

WHILE DRIVING OUR CAR, MY WIFE (ALONG WITH MY 9 MONTH OLD BABY GIRL) EXPERIENCED A SUDDEN LOSS OF POWER AND SHAKING ENGINE. THE CAR WAS NOT DRIVABLE SO SHE PULLED ONTO A SIDE STREET AND PARKED THE CAR, LEAVING THEM STRANDED. NO ENGINE WARNING LIGHTS EVER CAME ON. THIS IS EXACTLY AS DESCRIBED (MINUS THE LACK OF CHECK ENGINE LIGHT) IN THE "FORD CUSTOMER SATISFACTION PROGRAM 13N03" LETTER THAT WE RECEIVED A FEW MONTHS AGO. THIS IS AN INTERMITTENT PROBLEM, SO WE WERE ABLE TO TAKE THE CAR IN TO THE FORD DEALER. OUR LOCAL FORD DEALER WAS NOT ABLE TO PULL A CODE AS THE CHECK ENGINE LIGHT NEVER CAME ON. THE DEALER, AND FORD CUSTOMER SERVICE, REFUSE TO REPLACE THE THROTTLE BODY UNTIL THE CODE FOR MALFUNCTIONING THROTTLE BODY IS READ. MY WIFE AND INFANT DAUGHTER MUST NOW DRIVE AROUND (TWICE A DAY, 5 DAYS A WEEK) WAITING FOR IT TO FAIL AGAIN, AND TAKE THE CAR TO THE DEALER AT THE TIME OF MALFUNCTION. THIS IS A MAJOR SAFETY CONCERN AS THE CAR WILL BARELY MOVE AND SHAKES SO BADLY. IT SHOULD NOT BE DRIVEN ACROSS THE CITY TO THE DEALERSHIP IN THIS CONDITION, ESPECIALLY WITH A BABY IN THE CAR. FORD NEEDS TO RECALL THESE PARTS AND REPLACE THEM ALL TO STOP PUTTING CUSTOMERS IN DANGER WITH CARS THAT BARELY MOVE. AS FOR THE "CUSTOMER SATISFACTION PROGRAM"? NOT FEELING VERY SATISFIED AT ALL... *TR