NHTSA Complaint #10579073 — 2005 MINI COOPER

SUDDEN FAILURE OF POWER STEERING RESULTING IN VERY HIGH STEERING EFFORT, TRACED BY DEALER TO A WELL-KNOWN FAILURE MODE IN ELECTROHYDRAULIC POWER STEERING PUMP. PUMP AND ASSOCIATED FAN WERE REPLACED BY DEALER UNDER SPECIAL ("SECRET") WARRANTY COVERAGE, DUE TO COMMON INCIDENCE OF THIS FAILURE. EXISTENCE OF THIS SPECIAL WARRANTY WAS FOUND ONLY AFTER SEARCH AND LOCATION OF MANY IDENTICAL FAILURES ON THE INTERNET. THE VEHICLE BATTERY WAS FOUND TO BE COMPLETELY DISCHARGED UPON ARRIVAL AT DEALERSHIP. ONCE A SHOP BATTERY WAS CONNECTED, THE PUMP WAS FOUND TO BE RUNNING CONTINUOUSLY EVEN THOUGH THE VEHICLE IGNITION WAS IN THE FULL OFF POSITION. ALSO, THE ALTERNATOR WAS FOUND TO HAVE FAILED, PRESUMABLY BECAUSE OF EXCESSIVE STRESS IMPOSED BY THE DEFECTIVE PUMP ON THE VEHICLE ELECTRICAL SYSTEM. COST OF ALTERNATOR REPLACEMENT WAS NOT COVERED BY THE MANUFACTURER. THIS KNOWN FAILURE MODE IS BELIEVED TO BE A SIGNIFICANT SAFETY DEFECT. FORMAL RECALL OF AFFECTED VEHICLES BY NHTSA IS WARRANTED, SINCE SUDDEN LOSS OF POWER STEERING AT SPEED CAN RESULT IN LOSS OF VEHICLE DIRECTIONAL CONTROL. *JS