NHTSA Complaint #10578802 — 2008 FORD ESCAPE ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10578802
Vehicle	2008 FORD ESCAPE
Component	ENGINE AND ENGINE COOLING
Date of Incident	April 8, 2014
Date Filed	April 10, 2014
Mileage	75,975 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

I LEFT THE FORD DEALER'S SERVICE CENTER AFTER HAVING MY CAR EXHAUST REPAIRED AND LESS THAN A QUARTER MILE DOWN THE ROAD I SUDDENLY LOST ALL POWER TO THE CAR AND COULD NO LONGER ACCELERATE WHEN I STEPPED ON THE GAS PEDAL. I WAS TRAVELING ON A VERY BUSY ROAD AND I WAS EXTREMELY FORTUNATE TO ROLL INTO A PARKING LOT WITHOUT GETTING HIT BY ANOTHER VEHICLE OR CAUSING A MAJOR ACCIDENT. THE FORD DEALER SHIP FOUND THAT THE THROTTLE BODY MALFUNCTIONED. I FOUND THAT FORD IS EXTENDING THE WARRANTY ON THIS DEFECTIVE PART FOR CERTAIN MODEL YEARS UNDER A "CUSTOMER SATISFACTION PROGRAM". I CONTACTED FORD AND THEY ARE REFUSING TO EXTEND THE WARRANTY ON THE THROTTLE BODY FOR MY CAR. I WOULD LIKE TO FIND OUT WHY MY CAR IS EXCLUDED FROM THIS PROGRAM. THE PART IS OBVIOUSLY DEFECTIVE AND SHOULD BE REPLACED BY FORD PER THIS PROGRAM. *TR

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