NHTSA Complaint #10578340 — 2004 FORD ESCAPE

THE RIGHT REAR WHEEL HOUSING WAS TOTALLY CORRODED AWAY. AFTER RESEARCHING ONLINE FOUND MANY WITH THE SAME PROBLEM. THE OTHER THREE WHEEL HOUSINGS WERE IN GOOD CONDITION WITHOUT RUST. I TOOK SUV TO WOLTZ & WIND FORD IN HEIDELBURG, PA WHERE THEY TOLD ME THAT THEIR SUPPLY OF THIS PART WAS USED UP AND FORD WAS NOT MAKING ANY AT THAT TIME. THE REAR HOUSINGS SUPPORT THE REAR SHOCKS AND "COULD HAVE" CAUSED A SEVERE ACCIDENT. IT TOOK 3 1/2 MONTHS BEFORE PART WAS REPLACED. OF COURSE FORD DOWN PLAYS THE SEVERITY OF THE PROBLEM AND I WAS GIVEN A TOTAL RUN-A-ROUND BY THE DEALERSHIP AND WITH FORDS CUSTOMER SERVICE. I AM 78 YEARS OLD WIDOW WHO DREADS TO THINK WHAT "COULD HAVE" HAPPENED. PLEASE DO NOT WAIT UNTIL SOMEONE GETS KILLS TO MAKE THIS A PRIORITY. YOU MAY SPEAK TO MYSELF OR MY SON-IN-LAW [XXX] WHO HAS BEEN HELPING WITH THIS MESS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR