NHTSA Complaint #10577774 — 2013 CADILLAC SRX

ELECTRICAL SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number 10577774
Vehicle 2013 CADILLAC SRX
Component ELECTRICAL SYSTEM
Date of Incident
Date Filed
Mileage 3,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

AFTER COMING TO A STOP SIGN OR TRAFFIC LIGHT, I WILL TRY TO PUSH MY GAS PEDAL AND THE SRX WILL MOVE ABOUT 2 FEET OR SO AND THEN COMPLETELY STOP. THIS HAS HAPPENED 4 OR 5 TIMES AND BECAUSE THE DEALERSHIP CANNOT RECREATE THE PROBLEM, THEY SAY THERE'S NOTHING THEY CAN DO. THE SRX DOESN'T MAKE ANY NOISE WHILE PUSHING THE PEDAL, IT JUST ACTS AS IF THE CAR IS TURNED OFF. THE ONLY WAY TO MAKE IT MOVE AGAIN IS IF I CHANGE IT INTO REVERSE OR NEUTRAL AND THEN BACK INTO DRIVE. I'VE BEEN ALMOST KILLED AT DIFFERENT INTERSECTIONS ON SEVERAL DIFFERENT OCCASIONS SINCE I BOUGHT THE CAR IN JULY OF 2013. THE CUE SYSTEM IS ALSO HAVING SOME ISSUES SUCH AS THE RADIO WILL COMPLETELY STOP WORKING FOR SEVERAL MINUTES AT A TIME EVEN THOUGH IT SHOWS THAT I'M PUSHING BUTTONS TO CHANGE THE CHANNEL OR VOLUME. I OWNED A 2011 SRX BEFORE AND NEVER HAD THIS PROBLEM. I'M 8 MONTHS PREGNANT AND AFRAID THAT I'LL END UP IN A DEADLY VEHICLE CRASH. PLEASE HELP! *TR

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