NHTSA Complaint #10577312 — 2007 CHEVROLET SUBURBAN

THE FORWARD SPRAG UNIT BROKE WHICH ENDED UP NOT ONLY CAUSING THE VEHICLE TO COME OUT OF DRIVE WHILE WE WERE DRIVING BUT ALSO CAUSED SIGNIFICANT ENOUGH DAMAGE TO THE TRANSMISSION TO REQUITE AN ENTIRE REBUILD. FAULTY TRANSMISSIONS ARE A VERY COMMON ISSUE WITH THIS VEHICLE, AND THE TAHOE, YUKON AND BECAUSE THE COMPANY REFUSES TO BACK THEIR PRODUCTS AND RECALL THE ISSUE, IT ENDS UP BECOMING A HUGE FINANCIAL BURDEN ON A FAMILY. THANKFULLY THERE WAS NO ONE FOLLOWING DIRECTLY BEHIND US WHEN THIS HAPPENED OR IT COULD HAVE BEEN MUCH WORSE. CHEVROLET NEEDS TO TAKE NOTE AND STAND BEHIND THEIR PRODUCTS. CONSUMERS HAVE A RIGHT TO EXPECT A QUALITY VEHICLE THAT SHOULD LAST WELL BEYOND 100K MILES WITHOUT REQUIRING THIS KIND OF MAJOR REPAIR. NOTE THAT GM IS SO AWARE OF THIS SAFETY PROBLEM, THEY ACTUALLY UPDATED THEIR INPUT SPRAG ON LATER CARS TO MAKE THEM STRONGER. THATS RIGHT, THEY HAVE UPDATED THE COMPONENT BUT REFUSE TO RECALL THE ONES ALREADY IN VEHICLES THAT WERE WEAK. THE TRANSMISSION SHOP THAT REBUILT MY TRANSMISSION HAD THE EXACT SAME ISSUE ON THE VEHICLE THAT FOLLOWED MINE. THIS SEEMS TO BE A PATTERN WITH GM THAT THE NHTSA SHOULD LOOK INTO. *TR