NHTSA Complaint #10576042 — 2000 LINCOLN CONTINENTAL

A NEIGHBOR POINTED OUT THAT THE AUTOMOBILE WAS SITTING SEVERAL INCHES LOWER THAN NORMAL CLOSER TO GROUND WHILE PARKED IN DRIVEWAY. I BEGAN TO CHECK ON THIS EVERY TIME I WENT TO USE THE CAR. SOMETIMES VEHICLE WAS NORMAL HEIGHT, SOMETIMES LOWER. I NOTICED THAT, SOMETIMES, WHEN I TURNED THE IGNITION KEY THERE WAS SOUND HEARD LIKE A FAN OPERATING. I ASKED QUESTIONS OF PEOPLE WHO HAD OWNED SIMILAR MODELS AND WAS TOLD THAT THERE WAS A PROBLEM IN THIS MODEL SHOWING UP 4 TO 8 YEARS AFTER MANUFACTURE. THIS MODEL HAS A RIDE CONTROL WHICH INVOLVES THREE "RIDE CONTROL" SETTINGS. AS CARS AGE THERE ARE AIR BAGS UNDER THE CAR WHICH CONTROL THE FEEL OF CAR (PLUSH, NORMAL, FIRM) AND THEY ADJUST ACCORDINGLY. BEFORE I START THE CAR, IF IT SITS LOW, TURNING THE IGNITION KEY CAUSES THE RIDE MECHANISM TO RAISE THE CAR FRAME A FEW INCHES ABOVE THE TIRES. SOMETIMES IN COLD WEATHER THIS DOES NOT SEEM TO OPERATE AND A MESSAGE SHOWS "CHECK RIDE CONTROL". THE STORE THAT DOES ROUTINE SERVICE REGULARLY TELLS ME THAT THIS IS A PROBLEM IN LINCOLN/FORDS AND THAT REPAIRS OFTEN COST $2000 OR MORE. THE CAR NOW HAS ABOUT 114,000 MILES ON IT AND THIS PROBLEM OCCURS MORE OFTEN. I BELIEVE THIS HAS BECOME A SAFETY ISSUE, AND I HAVE BEEN TOLD THAT I AM NOT THE ONLY OWNER HAVING THIS PROBLEM. THE CAR WAS PURCHASED FROM ANOTHER OWNER, WHOM I KNOW, IN ABOUT 2008. HE HAD PURCHASED IT FROM A FORD DEALER AS A "PROGRAM CAR" I BELIEVE IN 2001. *TR