NHTSA Complaint #10574115 — 2008 SATURN OUTLOOK

NEAR THE END OF MAY 2012, I WAS BACKING OUT OF MY DRIVEWAY WHICH SLOPES SLIGHTLY DOWNWARD, AND SUDDENLY WATER STARTED COMING OUT OF THE REAR OVERHEAD LIGHTS. WHEN THE CAR REACHED LEVEL GROUND THE WATER THEN CAME OUT OF THE PASSENGER-SIDE WINDSHIELD PILLAR AND THE SUNROOF AS WELL. I BROUGHT IT TO A GM DEALERSHIP AND THEY TOLD ME THE SUNROOF DRAIN TUBES WERE CLOGGED. IT COST ME $90.00 TO HAVE THEM CLEAN IT OUT. THE CAR IS NORMALLY GARAGED, HOWEVER WE HAD DRIVEN IT DURING A RAINSTORM THE DAY BEFORE THIS HAPPENED. AFTERWARDS WE STARTED NOTICING SOME CRAZY THINGS HAPPENING TO THE ELECTRICAL SYSTEM OF THE CAR. SOMETIMES THE RADIO WOULD STAY ON EVEN AFTER THE KEY WAS REMOVED AND OPENING THE DOORS (WHICH NORMALLY WOULD SHUT EVERYTHING DOWN.) SOMETIMES THE FRONT DOOR PANEL SPEAKERS WOULD NOT WORK AT ALL, OR ONE WOULD WORK OR BOTH WOULD WORK. RIGHT NOW THE DRIVERS SIDE IS NOT WORKING. THEN THE DAY AFTER THE CAR WAS OUT IN A TORRENTIAL RAIN STORM SOMETIME NEAR THE END OF FEBRUARY 2014, IT WOULD NOT START AT ALL. IT WAS COMPLETELY DEAD AND I HAD TO CALL AAA TO GET IT STARTED. THE AAA GUY SAID TO CHECK THIS CAR OUT ONLINE FOR ELECTRICAL PROBLEMS, WHICH I DID AND FOUND VOLUMES OF COMPLAINTS STEMMING FROM THIS ISSUE, AS WELL AS SEVERAL GM TECHNICAL SERVICE BULLETINS OR TSB'S AS THEY ARE REFERRED TO. I ONCE AGAIN BROUGHT IT TO THE GM DEALERSHIP WHICH KNEW ABOUT THE ISSUE AND REPAIRED IT AT A COST TO ME OF $810.39. GM HAS NOT ADDRESSED THIS ISSUE DIRECTLY, NOR HAS COMPENSATED ANY OF THE CONSUMERS WHO OWN THE VEHICLES THAT ALL HAVE THIS PROBLEM, NAMELY SATURN OUTLOOK, GMC ACADIA AND BUICK ENCLAVE FROM 2008 - 2010. I FEEL THAT IT IS IRRESPONSIBLE AND UNETHICAL FOR THEM TO PASS THIS PROBLEM OFF TO THE CONSUMER. THIS IS NOT A NORMAL WEAR AND TEAR ISSUE AND I WANT TO BE REIMBURSED, AND I'D LIKE THEM TO INSPECT AND REPAIR FOR FREE THE ELECTRICAL SYSTEM AS WELL FOR OTHER DAMAGE. *TR