NHTSA Complaint #10573871 — 2013 FORD ESCAPE

POWER TRAIN issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10573871
Vehicle	2013 FORD ESCAPE
Component	POWER TRAIN
Date of Incident	March 20, 2014
Date Filed	March 20, 2014
Mileage	15,000 miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

WHEN I TRIED TO START UP MY CAR TODAY, THE POWERTRAIN WAS PRODUCING SMOKE. FORD AGREED TO BUYBACK MY CAR IN MID DECEMBER 2013 BUT THEY HAVE NOT BEEN FOLLOWING THROUGH ON THEIR WRITTEN CONTRACT. I HAVE CONTACTED FORD'S RAV DEPT, I HAVE TWEETED TO @FORD, @FORDSERVICE, @FORDESCAPE ABOUT MY CAR'S ISSUES YET THEY HAVE NOT CONTACTED ME BACK ABOUT WHERE MY REPURCHASE CHECK IS AT OR TRY TO GET ME A REPLACEMENT VEHICLE WHILE THIS PROCESS IS OCCURRING. THEY ARE AWARE MY CAR'S OVERHEATING AND TRANSMISSION ISSUES. *TR

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