NHTSA Complaint #10573474 — 2011 CHEVROLET IMPALA

WHEN MY IMPALA WAS 4 YEARS OLD AND 42000 MILES(APRIL OR MAY OF 2013), BOTH REAR DOOR LOCKS REFUSED TO LOCK OR UNLOCK. I CONTACTED MY DEALER AND HE STATED THAT IT WAS OUT OF WARRANTY. I THEN CONTACTED GMS CUSTOMER SERVICE WHICH REITERATED THE SAME THING. AFTER INVESTIGATING ONLINE, THERE ARE QUITE A FEW BLOGS WITH CUSTOMERS WHO HAVE THE SAME PROBLEM. TO REPLACE THESE LOCKS COSTS APPROXIMATELY $800. I CONTACTED YOUR ORGANIZATION THIS MORNING AND THEY TOLD ME TO CONTACT CHEVROLET AT 1-800-222-1020. WHEN I CONTACTED THEM, I WAS INFORMED THAT THE SERIAL NUMBER DID NOT FALL UNDER ANY RECALLS. HOWEVER, CHEVROLET DOES HAVE A DOOR LOCK RECALL. *TR