NHTSA Complaint #10573389 — 2004 TOYOTA SIENNA

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	10573389
Vehicle	2004 TOYOTA SIENNA
Component	STEERING
Date of Incident	June 2, 2013
Date Filed	March 19, 2014
Mileage	129,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

COMPLETE LOSS OF POWER WHILE IN MOTION ENTERING FREEWAY. PREVIOUSLY HAD NOTICED STEERING DIFFICULTY AT TIMES AND ENGINE LIGHT GOING ON, BUT HAD ALWAYS STOPPED AFTER A SHORT WHILE. AFTER THE FAILURE IT WAS DIAGNOSED AS FAILURE OF CRANK SHAFT PULLEY. WE FOUND THAT TOYOTA HAD DONE A RECALL FOR THIS ISSUE, BUT HAD NOT INCLUDED OUR VEHICLE IN THE RECALL OR NOTIFIED US. TOYOTA DENIED COVERAGE OF THE REQUIRED REPAIR. DRIVER AND TWO SMALL CHILDREN IN CARE AT TIME OF FAILURE, JUST ABOUT TO ENTER FREEWAY. OVER $800 IN REPAIRS. *TR

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