NHTSA Complaint #10572537 — 2007 SATURN ION

IN REGARDS TO CAMPAIGN ID NUMBER 14V-047. I HAVE BEEN IN TOUCH WITH CUSTOMER SERVICE TWICE, ONCE ON 3/13/14 AND THE OTHER ON 3/14/14. BOTH TIMES THE REP STATED THAT A MESSAGE WAS LEFT AT MY LOCAL DEALERSHIP. I ALSO CALLED THE DEALERSHIP ON 3/13/14 IN THE EVENING AND 3/14/14 DURING THE DAY. I LEFT MESSAGES BOTH TIMES. I NEVER GOT A CALL BACK FROM THE DEALERSHIP. I REALIZE THERE MAY BE A HIGH VOLUME OF CALLS DUE TO THE RECALL. BUT I HAVE NOT BEEN OFFERED A SOLUTION WHAT SO EVER. GM STATED THEY WOULD PROVIDE A LOANER CAR IN NEWS RELEASES AND THE CUSTOMER SERVICE REP AND THE GMC DEALERSHIP HAVE DONE NOTHING TO HELP PUT A LOANER IN PLACE. I DRIVE MY CAR FOR WORK ON A DAILY BASIS AND DO NOT HAVE THE MEANS OR ACCESS TO ANOTHER CAR. THE BOTTOM LINE IS YOU WOULD THINK THAT SINCE THERE HAVE BEEN FATALITIES AND MANY ACCIDENTS RELATED TO THIS RECALL THAT IT WOULD BE A PRIORITY TO ADDRESS MY CONCERN. I'M VERY DISSATISFIED. *TR