NHTSA Complaint #10568647 — 1999 CADILLAC SEVILLE

MY SON ALMOST DIED ON OCTOBER 25, 2013 IN HIS 1999 CADILLAC SEVILLE IN OUR DRIVEWAY WHILE HE WAS RELAXING IN IT WITH HIS DOG. HE HAD FALLEN ASLEEP WAITING FOR HIS MOTHER/MY WIFE AND THE ENGINE CAUGHT FIRE. HE NEEDED TO CLIMB OUT OF WINDOW AND PULL HIS DOG THROUGH THE WINDOW. HE INJURED HIMSELF AND WENT TO HOSPITAL. THE FIRE WAS SO INTENSE THAT THE ENGINE FELL APART FROM HEAT, THE CABIN WAS DESTROYED, FRONT TIRES ARE GONE/MELTED WHILE TRUNK AND GAS TANK WERE RELATIVELY FINE. THE POLICE AND FIRE DEPARTMENTS RESPONDED TO THIS DISASTER IN OUR DRIVEWAY. MY SON ALSO LOST VARIOUS PERSONAL POSSESSIONS AND HIS TRANSPORTATION TO WORK. IT HAS BEEN SEVERAL MONTHS SINCE MY SON'S NEAR DEATH EXPERIENCE AND THE ONLY THING GM SAYS IS THAT THE FIRE DAMAGED THE CAR AND THERE IS NOTHING IT CAN DO. IT ALSO HAS INFORMED ME THAT IF I WISH TO TAKE ANY OTHER ACTION, I MUST RETAIN THE VEHICLE, WHICH IS A BURNED-OUT SHELL OF A VEHICLE IN OUR FRONT DRIVEWAY. IT IS A REMINDER EVERY DAY THAT MY SON ALMOST DIED IN WHAT I THOUGHT WAS A HIGH QUALITY CAR AND GM DOES NOT CARE ABOUT ITS CUSTOMERS. I WAS HOPING THAT GM WOULD RESOLVE THIS MATTER IN A REASONABLE MANNER SO MY SON COULD MOVE FORWARD WITH HIS LIFE. HE LOST SEVERAL PERSONAL AFFECTS, HIS PRESCRIPTION EYE GLASSES, SCHOOL SUPPLIES AND MONEY HE HAD WITHDRAWN TO GIVE TO MY WIFE FOR A SCHOOL BILL. I ALSO HAVE BEEN UNABLE TO USE OUR BONNEVILLE FOR 5 MONTHS BECAUSE THE CADILLAC IS BLOCKING ACCESS TO IT. IS THERE ANYTHING YOU CAN DO THAT WILL RESOLVE THIS MATTER IN A FAIR MANNER? WE NEED IMMEDIATE ASSISTANCE FROM GM. THANK YOU. *TR