NHTSA Complaint #10567998 — 1999 DODGE CARAVAN

WHILE DRIVING THE VEHICLE, THE INSTRUMENT PANEL SHUTS OFF WITHOUT WARNING AND FOR NO KNOWN REASON. DODGE TOLD US THAT IT WAS A SHORT IN THE WIRING IN THE DASH THAT CAUSED THE COMPUTER TO SHUT DOWN. THE TECHNICIANS INSISTED THAT THE PROBLEM WOULD BE IMPOSSIBLE TO FIND, ESPECIALLY SINCE IT COULD NOT BE REPLICATED ON DEMAND. THIS HAS CONTINUED TO HAPPEN PERIODICALLY, MOST RECENTLY IN JANUARY 2014, WHEN THE COMPUTER WENT OUT, SHUTTING DOWN THE INSTRUMENT PANEL AND THE WHEELS ON THE PASSENGER SIDE OF THE VEHICLE. THE DRIVER'S SIDE CONTINUED FORWARD, WHICH PUSHED THE VEHICLE INTO A CURB, FLATTENING TWO TIRES AND DAMAGING THOSE RESPECTIVE RIMS. ALTHOUGH NO ONE WAS INJURED, HAD THERE BEEN A VEHICLE NEXT TO THE VAN, AS OPPOSED TO A HIGH CURB, THE DEFECT IN THE VEHICLES WIRING AND COMPUTER WOULD HAVE CAUSED A COLLISION. THERE IS NEVER ANY WARNING PRIOR TO THE ELECTRICAL AND INSTRUMENT PANEL GOING OUT. THERE IS NO KNOWN TRIGGER THAT CAUSES THIS PROBLEM. IT IS NOT TRIGGERED BY GOING OVER A BUMP, DRIVING AT ANY PARTICULAR SPEED, STOPPING OR ACCELERATING. I WANTED TO REPORT THIS, BECAUSE A WITNESS (WHO HAPPENED TO BE A POLICE OFFICER) TO THE MOST RECENT INCIDENT ADVISED US THAT THIS IS A KNOWN AND COMMON ISSUE IN DODGE CARAVANS BUILT IN THE LATE 1990S/EARLY 2000S. *TR