NHTSA Complaint #10567129 — 2002 FORD EXPLORER STEERING

Complaint Details

ODI Number	10567129
Vehicle	2002 FORD EXPLORER
Component	STEERING
Date of Incident	February 10, 2014
Date Filed	March 5, 2014
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

AFTER DRIVING INTO A PARKING SPOT I TRIED TO PUT THE CAR INTO PARK AND THE GEARSHIFT FELL. AFTER IT FELL AGAIN I TRIED ONCE MORE AND IT BROKE COMPLETELY OFF. WE HAD TO TAKE IT TO THE DEALERSHIP WHOM JUST TURNED IT OFF AND LATER INFORMED US THAT THEY WOULD HAVE TO REPLACE THE ENTIRE STEERING COLUMN WHICH WOULD COST $1700 JUST BECAUSE ONE PIECE WAS POORLY CONSTRUCTED AND MADE OF SOFT METAL. IT HAS BEEN ALMOST A MONTH AND NOW WE'RE BEING TOLD THE PART IS ON BACK-ORDER SO WE STILL HAVE NO CAR. WE'VE READ WHERE THIS HAS HAPPENED TO OTHERS BUT YET NOTHING HAS BEEN DONE ABOUT THIS PROBLEM BY THE FORD COMPANY. *TR

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