NHTSA Complaint #10567085 — 2005 PONTIAC G6

WHEN WE TURN THE IGNITION KEY THE ENGINE STARTS BUT THE KEY REMAINS IN START AND DOESN'T RETURN TO RUN.WE GET NO GAUGES, NO POWER WINDOWS,AND OBVIOUSLY NO AIR BAGS,AND NO RADIO. IF WE BARELY TOUCH KEY THE CAR SHUTS OFF. WE WERE FORTUNATE TO BE ABLE TO PARK AND FIGURE OUT THAT YOU HAD TO PHYSICALLY AND CAREFULLY TURN THE KEY TO RUN. THE CAR DIED 9 OUT OF 10 TIMES. WE HAD JUST BOUGHT THE CAR AND THE DEALER HAD EARLIER SHAVED THE CARS KEY TO SOLVE THE PROBLEM. THE DEALER THEN HAD THE LOCK CHANGED BY A CERTIFIED LOCKSMITH. WE CONTACTED GM TO VERIFY THAT THE NEW IGNITION THAT THE LOCKSMITH PUT IN WASN'T DEFECTIVE,(NOT THAT WE QUESTION THE LOCKSMITH)AND WAS TOLD THE CAR WASN'T ON THE RECALL. WHEN WE ASKED WHETHER THEY COULD TELL IF THE LOCK WAS OK,OR IF THE PROBLEM WAS DEEPER IN THE IGNITION THEY SAID WE WOULD HAVE TO PAY $110 JUST TO FIND OUT,AND IF IT WAS DEFECTIVE,$300 MORE. NOW WE'VE CONTACTED GM AND GOT A FILE NUMBER,AND GUESS WHAT? THEY'RE BLOWING US OFF. WE NEVER EVEN KNEW ABOUT THE PROBLEM UNTIL THE RECALL NEWS 2/14.THE RECALL NEEDS EXPANDING. AND WE NEED TO KNOW IF THE LOCKS A LOCKSMITH MIGHT BUY TO REPLACE, IS ALSO BAD. GM REFUSES TO GIVE THAT INFO. AND THEY SAY THEY HAVEN'T GOT THE PARTS TO REPAIR THEIR PROBLEM ANYWAY. CAN IT BE THE IGNITION LOCK ONLY OR IS IT DEEPER? *TR