NHTSA Complaint #10567072 — 2011 HONDA CR-V

I PURCHASED MY 2011 HONDA CRV BRAND NEW FROM OUR LOCAL HONDA DEALERSHIP. I HAVE BEEN HAPPY WITH IT UNTIL LAST MONTH. I BEGAN TO NOTICE THAT WHENEVER I CAME TO A STOP OR SLOWED DOWN BELOW 10 MPH AND THEN ACCELERATED, MY DOORS WOULD MAKE THE LOCKING SOUND EVEN THOUGH THEY WERE ALREADY LOCKED. IT HAPPENS REPEATEDLY AS I SLOW DOWN/STOP AND THEN ACCELERATE. THEN TODAY (3/4/2014) THE PROBLEM ESCALATED. I CAME OUT OF THE GROCERY STORE AND COULDN'T UNLOCK THE CARGO DOOR WITH MY KEY FOB. I NOTICED THAT THE LEFT PASSENGER DOOR DIDN'T UNLOCK AS WELL. I PRESSED THE BUTTON A FEW MORE TIMES AND THEY WOULDN'T UNLOCK. THE DRIVER DOOR, FRONT PASSENGER AND RIGHT REAR PASSENGER DOORS DID UNLOCK. SO THEN I PRESSED THE UNLOCK BUTTON ON THE DRIVER DOOR ARMREST BUT THE CARGO DOOR AND THE LEFT PASSENGER DOOR STILL DIDN'T UNLOCK. I HAD TO PUT MY GROCERIES IN THROUGH THE RIGHT REAR PASSENGER DOOR SINCE THE CARGO DOOR DOESN'T HAVE A WAY TO OPEN MANUALLY FROM THE INSIDE, NOR MANUALLY WITH A KEY FROM THE OUTSIDE. IF THIS PROBLEM GETS WORSE, THIS CAN POSE A VERY SERIOUS SAFETY PROBLEM. WHAT IF THERE'S AN EMERGENCY AND YOUR CAR DOESN'T UNLOCK? I JUST DID SOME RESEARCH ON THE PROBLEM TO SEE IF IT WAS SOMETHING SIMPLE THAT COULD BE FIXED. A QUICK ONLINE SEARCH BROUGHT MY ATTENTION TO COUNTLESS COMPLAINTS OF DOOR LOCK FAILURES ON CRV'S. SEEMS THIS IS AN ISSUE THAT'S BEEN GOING ON FOR YEARS (AT LEAST 2007-2011). I WAS SHOCKED TO FIND OUT HONDA HASN'T ISSUED A RECALL. THIS IS A WIDESPREAD AND SERIOUS PROBLEM! I CALLED MY HONDA DEALERSHIP TO FIND OUT THE APPROXIMATE COST TO REPLACE THE DOOR LOCK ACTUATORS. THIS ISN'T A CHEAP FIX! THEY WOULD CHARGE $180 LABOR FOR EACH DOOR THEY WOULD NEED TO FIX ON TOP OF THE COST OF EACH DOOR LOCK ACTUATOR WHICH RANGES FROM $59 TO $75 EACH, DEPENDING ON WHICH DOOR THE PART IS FOR. I WOULD NEED 2, POSSIBLY 3, REPLACED SO THAT WOULD BE ABOUT $500 TO ALMOST $750. *TR