NHTSA Complaint #10565940 — 2005 CHRYSLER PACIFICA

STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS issue reported to NHTSA

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Complaint Details

ODI Number	10565940
Vehicle	2005 CHRYSLER PACIFICA
Component	STRUCTURE:FRAME AND MEMBERS:UNDERBODY SHIELDS
Date of Incident	February 25, 2014
Date Filed	February 26, 2014
Mileage	66,900 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

THE FRONT SUB FRAME OF MY VEHICLE IS RUSTED OR CORRODED, MAKING IT UNSAFE TO DRIVE. I HAVE CONTACTED MY LOCAL CHRYSLER DEALER AS WELL AS CHRYSLER CUSTOMER CARE ABOUT THIS ISSUE. BOTH SAY THERE IS NOTHING THEY CAN DO FOR ME. WHEN I SPOKE WITH MY DEALER AND THE CUSTOMER SERVICE REPRESENTATIVE FROM CHRYSLER, BOTH INFORMED ME THERE HAVE BEEN MANY OTHER OWNERS REPORTING THE SAME ISSUE. NUMEROUS ON LINE POSTS AND A CBS NEWS REPORT HAVE INDICATED MANY OWNERS HAVE GOTTEN RELIEF IN THE FORM OF AN EXTENDED WARRANTY BY CHRYSLER FOR THIS PART. THE REPAIR COST FOR THIS ISSUE IS WELL OVER $3000. PERSONS WHO ARE AFFECTED BY THIS MANUFACTURE DEFECT SHOULD NOT HAVE TO BE RESPONSIBLE FOR THIS COST. THANK YOU FOR YOUR CONSIDERATION IN THIS MATTER. *TR

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