NHTSA Complaint #10565793 — 2014 HONDA CR-V

MY HONDA CRV WAS BROKEN INTO WHILE ON VACATION IN FLORIDA. I WAS ONLY ABOUT 300 FEET AWAY FROM THE CAR BUT WAS NOT NOTIFIED BY THE ALARM. I CAME BACK TO SEE GLASS ALL OVER THE FLOOR, MY PERSONAL BELONGINGS GONE FROM THE CAR. AS A PREVIOUS OWNER OF A NEWLY PURCHASED HONDA ODYSSEY, I FELT THAT THE CAR HAD ALARM AS THE KEY HAS REMOTE LOCK AND AND UNLOCK FUNCTIONS AND THE CAR EVEN SOUNDED A FAMILIAR ARMING SOUND WHEN REMOTELY LOCKED. WHEN I WENT INTO A DEALER IN FLORIDA TO INQUIRE WHY THE ALARM DID NOT WORK, THEY TOLD ME THAT THE CAR HAD PASSIVE ALARM, WHICH MEANS THAT THE ALARM SHOULD SOUND IF THE GLASS IS BROKEN. UPON RETURNING TO NEW YORK, I WENT TO THE DEALER WHERE I PURCHASED THE CAR AND THEY TOLD ME THE CAR HAS NO ALARM, AND THAT THE FAMILIAR SOUND IS JUST TO INDICATE TO ME THAT ALL FOUR DOORS ARE LOCKED! AT NO TIME DURING THE SALES TRANSACTION WAS I TOLD THAT THE CAR HAS NO ALARM OR THAT I NEEDED TO PURCHASE AN ALARM. *TR