NHTSA Complaint #10565496 — 2014 CHEVROLET SILVERADO

I BOUGHT A BRAND NEW 2014 CHEVROLET SILVERADO 1 WEEK AGO TODAY. THE VEHICLE WAS DELIVERED 2 DAYS AGO. THE CHEVROLET DEALER DID NOT INFORM ME OF THE RECALL FOR POSSIBLE ENGINE FIRE. I CHECKED MY VIN NUMBER ONLINE AND IT SHOWS THAT MY VEHICLE HAS BEEN RECALLED ABOUT A MONTH AGO AND IT STILL HAS A WARNING FOR NOT BEING SERVICED AS PER CHEVROLET AND NHTSA WEBSITES. BASICALLY, THE CHEVROLET DEALER SOLD ME A NEW VEHICLE ON RECALL AGAINST THE COMPANY POLICY, DOCUMENT DCS3115 (NOTICE TO DEALERS), AS POSTED ON THIS WEBSITE . THE DEALER DID NOT INFORM ME IF THERE WAS ANY REPROGRAMMING DONE AS REQUIRED BY THE MANUFACTURER. I CALLED THE GENERAL SALES MANAGER WHO KNOWS MY VEHICLE TODAY AND HE DID NOT KNOW ABOUT THE RECALL AT ALL AND STATED HE GET BACK TO ME . ACCORDING TO GM CUSTOMER CARE AND AFTERSALES ON YOUR WEBSITE , ALL CHEVROLET AND GM DEALERS WERE SENT AND URGENT STOP DELIVERY ORDER ON JANUARY 10, 2014 ADDRESSED TO THE DEALER, GENERAL MANGERS, NEW VEHICLE SALES MANAGERS AND SERVICE MANAGERS TO STOP DELIVERY OF THE CHEVROLET SILVERADO AND TO REPROGRAM THEM PRIOR TO SALES. IN THE MEAN TIME I AM STUCK WITH THIS VEHICLE AND DO NOT KNOW WHETHER IT WAS SERVICED OR WHETHER IT IS AT RISK OF CATCHING FIRE. THIS HAS SHOWN LACK OF CONFIDENCE IN CHEVROLET AND ITS LOCAL DEALER IN COMMUNICATION, TRUST, AND CONFIDENCE. IT HAS PLACED ME AND MY FAMILY AT RISK. IT HAS VIOLATED THEIR RESPONSIBILITY OF DISCLOSURE TO THE CUSTOMER AND HAS BEEN NEGLIGENT IN ITS POLICIES AND PROTOCOL IN THE HANDLING OF RECALL AS MANDATED BY ITS CUSTOMER POLICIES GM CUSTOMER CARE DSC3115 AND US DEPARTMENT OF TRANSPORTATION NHTSA MOTOR VEHICLE SAFETY TITLE 49, UNITED STATES CODE CHAPTER 301 OF MAY 2013, OFFICE OF THE CHIEF COUNSEL. PLEASE INVESTIGATE . *TR