NHTSA Complaint #10565417 — 2014 CHEVROLET IMPALA

UPON SIGNING THE INITIAL PAPERS FOR DELIVERY OF THE PURCHASE OF A NEW VEHICLE, I CONDUCTED AN INVENTORY OF THE VEHICLE AND FOUND A FULL TRUNK LOAD OF WATER IN THE LOCATION WHERE THE SPARE TIRE IS KEPT. THE SALESMAN ASSUMED THE CAR HAD BEEN WASHED AND THE TRUNK LEFT OPEN. WATER WAS REMOVED BY SALESMAN, AND NOTHING WAS DOCUMENTED AS AN ISSUE AT THE DEALERSHIP. THIS WAS IN OCTOBER OF 2013 ON THE PROPERTY OF THE DEALERSHIP. IN FEBRUARY OF 2014, AFTER A DAY OF RAIN, I RANDOMLY CHECKED THE SPARE TIRE WELL AND FOUND THE SAME PROBLEM. SINCE MY CAR IS KEPT IN MY GARAGE EVERY DAY AFTER WORKING, I KNEW THIS HAD TO BE AN ISSUE WITH THIS PARTICULAR MODEL. I TOOK THE VEHICLE BACK TO THE DEALERSHIP FOR DIAGNOSIS AND WAS GIVEN A LOANER VEHICLE. I WAS TOLD THAT IT WOULD BE ABOUT A WEEK BEFORE I COULD BE PROVIDED AN ANSWER. JUST WANT TO MENTION THAT NOTHING ELSE INSIDE OF THE TRUNK WAS EVER WET BESIDE THE SPARE TIRE AND THE ENTIRE SPARE TIRE WELL. THE COVER TO THE SPARE TIRE WELL WAS ALWAYS DRY. FIRST INCIDENT ON 19 OCT 2013; SECOND INCIDENT ON 21 FEB 2014. *TR